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Inbound Telesales Representing Virgin Media

4 months ago

Motherwell, United Kingdom Sitel - Rio Full time

Inbound Telesales advisors take incoming calls from potential customers and upselling them the TV, phone, broadband and mobile services they want and need. They do it by listening carefully to each potential customer’s needs and by using their knowledge of our products and services to find the right solutions every time.

You will have the passion to sell Virgin Media products to new and existing customers over the telephone, whilst at the same time you will deliver great customer service and be an advocate for Virgin Media and its products.

You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances

**The Must Haves**
- It’s really important you are able to commute to our lovely new office, so please check the below address before applying**:2 Parklands Way, Holytown, Motherwell, ML1 4WR**
- You’ll have the confidence to handle incoming customer calls.
- Be highly motivated, resilient and thrive on outperforming targets
- You’ll be comfortable working in a target driven environment.
- You’ll have the desire to deliver great customer service and the passion to smash your targets and objectives.
- We want people who are responsible, reliable, punctual and fun
- You’ll have the ability to use a PC and have good keyboard skills.
- To have great communication and listening skills along with the ability to demonstrate Sitel and Virgin Media 02’s purpose and values

**The Desirables**
- You’ll have knowledge of working within a call centre environment.
- Ideally you will have experience in data entry.

**What We Can Offer**
- On target commission (OTC) of £6,000 plus uncapped commissions for overachievement on top of your base salary of £18,525.
- Amazing additional incentives
- Unbeatable deals on mobile, broadband, TV and home phone services
- Great deals for your friends and family
- Corporate discounts available
- Pension Scheme
- Weekly pay and monthly commission.
- A permanent contract, 37.5 hours per week on a rotational shift pattern
- Flexible shifts, you will be working between 8:00-21:00 Monday to Friday and between 09:00-18:00 on Saturdays.
- A hybrid role, working at home and onsite. (After the successful completion of training and proven competency within the role)
- Full computer kit provided (desktop set up)

Data Notice

**Job Types**: Full-time, Permanent

**Salary**: £18,525.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- MOTHERWELL: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales: 1 year (preferred)

Work Location: Hybrid remote in MOTHERWELL