Service Desk Operator

2 months ago

Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

The ELFS Payroll Service operator is a vitally important role to the NHS workforce, by helping to ensure they are paid correctly. We want someone proactive to join our very busy team to help ensure we process salary payments accurately and on time.

We have a strong team spirit and cannot wait for you to join us. Our teamwork in an agile way and support our colleagues across our client organisations.

We don't need you to have significant payroll experience, but we want someone who is bold, enthusiastic and cares about customer experience. As a member of our close-knit team, you will have excellent customer relationship, communication and organisational skills, working as a team to manage a collective workload. You will be an enthusiastic team player that relishes a challenge and thrives in a busy environment.

It's fair to say this job is varied and will keep you on your toes. You'll support the Payroll Services Department by receiving and answering queries from our nationwide payroll client base. Our second line support team will be available support, investigate and respond to more complex issues.

Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employee experience.

Using our computerised systems, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.

We do everything as a team, so you will help with the development and implementation of new initiatives within the service and the wider Client base

So what can we offer you? You will join a very strong and dedicated team who work hard together and have fun along the way.

The satisfaction of knowing you played your part in helping the NHS workforce to look after patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.

The Service Desk Operator is responsible for providing front-line support to Payroll Client organisations. They will answer and respond to queries, both basic and complex, ensuring that all queries are logged in a timely manner. They will also assist departmental Team Leaders by sorting, processing and inputting of different requests on the relevant CRM system accurately and within specified deadlines.

In addition, the Service Desk Operator will maintain an effective working relationship with other members of the section and other officers of the Trust. They will also provide ad hoc administrative support organising incoming and outgoing post, filing manual time sheets & expense claims, and preparing filing documentation that require electronic scanning.

They will adopt a flexible work approach, which may involve assisting colleagues in covering for any absences and being available between the hours of 8am and 6pm Monday to Friday.

Finally, the Service Desk Operator will attend ELFS Payroll internal training sessions to develop a good knowledge of all communication and ESR relevant processes.

Overall, the Service Desk Operator is a responsible and varied role that requires a high level of attention to detail and customer service skills.

For the full job description, please see the document attached.

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