Welfare Liaison Officer

2 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service** 1 permanent position and 1 temporary position (until December 2024) has become available with Welfare Liaison Team.**

An exciting opportunity has arisen for a committed individuals with excellent customer care skills to join the Welfare Liaison Team, providing a professional face to face welfare benefit and money advice service to Cardiff Council Contract Holders.

The position is based from multiple locations around Cardiff, with the role demanding lone working in Hubs and homes of tenants on a regular basis.

The role includes income maximisation, budgeting advice, benefit advice and helping Contract Holders set up affordable agreements to pay rent, Council tax and utilities.

**About the job**
The role includes income maximisation, budgeting advice, benefit advice and helping Contract Holders set up affordable agreements to pay rent, Council tax and utilities.

You will have knowledge of the Welfare Reform Act and the options available to help those affected.

You will have experience of working with customers on a face to face and a commitment to providing a high-quality customer service. You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team, have excellent time management and a flexible approach.

**What We Are Looking For From You**
Experience of working in a benefit or money advice environment would be a considerable advantage but is not essential as training is provided.

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

The interview process for this role will be held on a virtual basis using an appropriate online platform.

**Additional information** 1 permanent position and 1 temporary position (until December 2024) available.**

Occasional evening and weekend working will be required.

This vacancy is suitable for post share.

The interview process for this role will be held on a virtual basis using an appropriate online platform.

If you have any concerns around your ability to participate in a virtual interview process and/or for an informal discussion, after reading the job description, please contact Hollie Simmons on 029 2087 1071
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO03458



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