Sales Coordinator

7 days ago

Walsall, United Kingdom Barhale Full time

**Sales Coordinator**

**The Role**:
The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of BCS.

**Key Responsibilities**:
**Sale & Hire Order Processing**
- Process customer orders and requisitions received for hire and sale products, liaising with department team leaders on availability of hire products and system alerts for stocked items
- Maintain communication with the customer for all information required to fully process orders
- Liaise with the procurement team on all bespoke requests to obtain cost and availability
- Follow up on stock alerts with the procurement team to obtain delivery dates and split orders within the system where required
- Recover transport wherever possible
- Ensure we are maximising hire utilisation across the business working with team leaders and management to fulfill all hire requests
- Provide the external hire team with requisitions for hire items we are unable to supply to Barhale

**Quotations**
- Raise system quotations for all customer enquiries, liaising with account managers where required and senior management for high value enquiries
- Ensure customer enquiries are dealt within agreed timescales and all communications are saved within the system to provide the team with visibility
- Monitor open quotations and follow up on all quotations submitted to customers by agreed follow up dates
- Obtain reasons why for all quotations not won, feeding this information back into the system for reporting purposes

**Customer Service**
- Ensure the level of service provided to BCS customers is of the highest standard and all communications maintained
- Queries and issues are to be dealt with as a matter of urgency to minimise the potential impact on the business
- Complaints process to be followed for all customer complaints
- Monitor sales due for delivery each day and follow up on all unconfirmed orders to prevent orders becoming overdue
- Queries relating to stock, transport etc must be fed back to the customer to agree a new delivery date
- Phone calls are to be answered within 3 rings

**System and Process**
- Responsible for maintaining a cleansed system with relevant data
- Customer contacts and address details to be saved in full and removed as required
- Documents to be saved in the system folder structure for all correspondence
- Adhere to all system alerts; customers on hold, credit limits, agreed sale prices etc
- Assist with the goods return to customer process generating collection paperwork and creating miscellaneous trips within the transport depot schedule
- Follow up returns to depot and investigate issues where required
- Investigate credit requests and feedback to management and accounts team where required
- Work with the accounts team on all proforma account orders ensuring payments are completed prior to processing with the operations team
- Ensure processes are followed, providing management with feedback to assist with continuous improvement. Contribute to the near miss procedure
- Maintain a high level of customer service to all times

**Key Measures & Targets**:

- Reports: Quotes requiring follow up, overdue sales
- Efficient management of the central mailbox
- Credits raised relating to support services

**Key Relationships**:

- External sales team
- Procurement team
- Logistics coordinator
- Department team leaders

**Person Specification**:
**Essential**
- Good administrative and organisational skills
- Computer literate essential
- Ability to process a high number of enquires calls and orders with excellent attention to detail
- Good understanding of customer service expectations and excellent telephone manner
- Able to communicate with a number of other teams to fulfil order requirements

**Desirable**
- Product knowledge or previous experience within construction or traffic management industry
- System experience using similar SOP system to Syrinx

**Benefits**:
As well as offering a competitive salary, remuneration for this role includes flexible benefits, which provides a range of guaranteed benefits including but not limited to:

- 5% Company pension contribution
- Life Assurance at 2 x notional salary
- Single persons private medical cover
- Permanent Health Cover

**About BCS Group**:
BCS Group, a subsidiary of Barhale Holdings Plc, is a privately-owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered direct via our own dedicated transport fleet or those of our partners.

**Ma

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