Automotive Service Receptionist

2 weeks ago


Wakefield, United Kingdom Matt Burton Associates Full time

Our Client, a leading commercial vehicle fleet management business are currently looking for a **Service Receptionist** to join their Fleet Services Team based out of their **Wakefield** site.

This is an excellent opportunity for an experienced Service Receptionist with experience within a busy environment to work for a leading reputable business within one of the UK’s largest Fleet Management business’.

As a Service Receptionist, you would be responsible for providing a great customer experience through to the customer as a ‘front of house’ Receptionist. You will be meeting and greeting customers, processing their job requirements and being the first point of contact for enquiries. This is a pivotal role in driving customer experience for the Garage.

**Role & Responsibilities**
- Front of house reception work
- Booking in services via telephone
- Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
- Face to face customer enquiries
- Providing updates to customers
- To receive goods, keys and vehicles and document as directed.
- Filing and general administrative duties as directed
- Ordering part
- Where appropriate support job closures/completions
**Skills & Experience Required**
- Recent experience of working as a receptionist within a busy environment
- Experience within an automotive capacity would be beneficial
- Excellent customer service skills both face to face as well as via the telephone
- Ability to work under pressure, eg during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
- Good PC skills including use of Outlook, Word & Excel
**What they Offer**
- Excellent basic and benefits package
- Excellent work life balance
- Flexible progression based on your career aspirations
- Friendly team working environment
**About Our Client**

Our Client, are the UK’s biggest commercial fleet management business with over 65 sites and looking after over 80,000 vehicles, they look after clients such as BT, St Johns ambulance, Post Office the AA and many more

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends



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