Franchise Support Administrator

3 weeks ago


Portsmouth, United Kingdom Southern Coop Full time

Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative.

We have an exciting opportunity for a Franchise Support Administrator to join our team. In this role you will be providing a comprehensive help desk and administration service for our franchisees, to ensure they are communicated with in a timely, polite, accurate and efficient manner.

**KEY ACCOUNTABILITIES**
- To process and follow up queries from franchisees in a professional and diligent manner using our customer relationship management (CRM) software, keeping in touch and communicating progress and solutions and producing regular reports to manage queries and keep franchisees informed.
- To update franchisees with product allocation details, collating responses and liaising with the group Allocations team
- To provide general communication to franchisees, updating records and collating and sharing activities from other members of the team
- To maintain master databases with changes, adding new stores and records
- To liaise with both Franchise Operations management and field teams, and Support Centre departments, to support new store openings and refits, as well as any other issues affecting franchisees

**KEY EXPERIENCE, KNOWLEDGE AND SKILLS**
- Retail and/or Customer Service experience
- Organised and accurate, with a high attention to detail and ability to work to deadline
- Strong Computer Literacy with good experience of Microsoft Office. Ability to conduct basic analysis of information
- Resilience and tenacity is key, able to drive queries and requests through to conclusion
- Ability to influence people to obtain results

If you’re passionate about providing an excellent service, and have a background in a fast-paced environment then we would love to hear from you. In return, we will offer a competitive salary and benefits package, as well as the opportunity to develop your skills and grow your career.



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