Aftersales Administrator

2 weeks ago

Portsmouth, United Kingdom Snows Group Full time

**Location**

Portsmouth

**Region**

Hampshire

**Category**

BMW - Portsmouth (SBP)

(Administration)

**Vacancy Type**

Permanent/Full Time

**Salary**

£23000 - £25000 depending on experience

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for an **Aftersales Administrator** for **Snows BMW, Portsmouth**.

**Your day**

As an Aftersales Administrator you will ensure a smooth flow of information between customers, parts department, and technicians.

Your day will include:
**Contact Management**
- Answer inbound telephone calls and transfer the inbound calls to the relevant persons.
- Take messages where necessary ensuing the message gets passed on to the relevant person in dealership for action.
- Take service bookings where necessary.
- Make outbound telephone calls as required by the contact management team.

**Service Admin**
- Prepare job cards.
- Organise One Link bookings.
- First point of call for new technical and quotation telephone enquiries (in line with the dealership’s Inbound Service Call Allocation Process)

**Have you got what it takes?**
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Delivers excellent customer service on the phone and face to face.

**What is in it for you?**
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance

**Hours of Work**

Monday to Friday 0830 - 17:30 (with 30 mins for lunch)

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