Supervisor, The Dormy Clubhouse

3 weeks ago

Auchterarder, United Kingdom Gleneagles Full time

**Job Ref**:GLE1723

**Branch**:The Gleneagles Hotel

**Location**:The Gleneagles Hotel, Auchterarder

**Salary/Benefits**:30,841

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:39

**Posted date**:22/03/2024

**Closing date**:05/05/2024

**COME AND JOIN US...**

***

We are currently seeking a knowledgable, welcoming and passtionate **Supervisor** to join our Dormy Clubhouse team.

The on target earning potential for this role is £30,841 annual salary, comprising a base salary of £23,841, plus a qualified estimate of £7,000 gratuities per annum.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**

One of the world’s most iconic 5-star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Overseeing the daily operations of the clubhouse ensuring that service consistently exceeds guests’ expectations
- You’ll plan, supervise and control the various outlets of the Dormy, A70 and the halfway houses, working closely and supporting the Dormy management team
- You’ll be passionate about sharing your knowledge to the team through coaching to improve the skills and knowledge of the team
- Proficiently upselling and encouraging the team to do the same at every opportunity
- You’ll have an exceptional knowledge of the menu and ability to assist guests with their choice of food providing recommendations on beverages to complement their dishes
- Developing and training individuals to the standards required for achieving excellent results in FORBES, LQA inspections and Club 59
- You’ll have an excellent knowledge of the Gleneagles estate and facilities available to our guests
- Completing daily opening or closing procedures including; end of night cash up when required, assisting in completion of the daily handover
- Handling customer feedback, and communicating this back to the clubhouse management team
- Adhering to and enforcing the appearance and grooming standards of all team members
- Checking daily bookings and highlighting any VIP guests
- Working various shifts including breakfast, lunch and dinner. Adapting to each service to ensure guests expectations are exceeded
- You’ll ensure business levels are monitored and adjust rotas accordingly on the day due to business levels
- Overseeing daily briefings and ensuring staff are allocated accordingly to stations throughout the day
- Promoting the clubhouse as a warm, friendly relaxed place to dine for all including young children, non-residents and Glenmor guests
- You’ll recognise regular members and guests, making them feel warm and welcome each time they return
- Communicating and creating strong working relationships with from and back kitchen teams; ensuring menus are always up to date and moral is high
- You’ll have awareness of cost control, along with basic knowledge of profit and loss and ensure procedures are adhered too
- Proactively liaising with the host team; ensuring table plans are in place and awareness of group bookings or special requests
- Having a good knowledge of 14 food allergens by law and ensuring the team follow strict procedures regarding food allergies
- Ability to anticipate any difficulties that may occur and rectifying them promptly, remaining controlled in pressured situations to find a solution
- Interacting with guests always in a warm and professional manner. Providing exceptional 5-star service to make their experience and stay 5 stars in every way

**The kind of person **we're looking for**:

- You’ll ideally have previous experience in a supervisor position within a 5* hospitality environment, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to yo

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