Service Transition Specialist

2 weeks ago


Guildford, United Kingdom Allianz UK Full time

**Allianz are looking for a Service Transition Specialist to join them to help support the Head of IT Business Service in the delivery of a robust IT Business Service across the whole of Allianz UK Holdings. With specific focus on ensuring newly introduced or changed IT Services undergo sufficient Transition Controls through the management of processes and disciplines across Allianz IT using ITIL Best Practice.**

Taking responsibility for overseeing Services transitioning from Project to Run and once in the live environment, ensuring IT ‘run’ services are changed in a controlled and safe manner to protect the UK business. The role also involves driving forward continual service improvement in the Service Transition space.

This is achieved through a combination of monitoring and driving performance of outsourced providers (namely Allianz Technology), working closely with the Change Practice project managers and business stakeholders. Assurance of control effectiveness is achieved through working with Internal Audit and ITSC&M demonstrating compliance to Group Policy and regulatory requirements.

**Role Purpose**

The purpose of the role is to support the Head of IT Business Service in the delivery of a robust IT Business Service across the whole of Allianz UK Holdings. With specific focus on ensuring newly introduced or changed IT Services undergo sufficient Transition Controls through the management of processes and disciplines across Allianz IT using ITIL Best Practice. Taking responsibility for overseeing Services transitioning from Project to Run and once in the live environment, ensuring IT ‘run’ services are changed in a controlled and safe manner to protect the UK business. The role also involves driving forward continual service improvement in the Service Transition space.

This is achieved through a combination of monitoring and driving performance of outsourced providers (namely Allianz Technology), working closely with the Change Practice project managers and business stakeholders. Assurance of control effectiveness is achieved through working with Internal Audit and ITSC&M demonstrating compliance to Group Policy and regulatory requirements

Specifically the role-holder (working with the wider Service Management Team) will ensure that Allianz Technology especially, deliver effective:

- **Service Transition**:

- **Service Governance**:

- **Service Design**:

- **Service Strategy & IT Business Relationship Management related to service provision**:

- **IT Service Operations**:

- **Service Design**:

- **Continuous Service Improvement**

**Management Activities**
- Ensure compliance to Allianz Corporate Policies, Functional Rules and UK Regulatory Requirements
- Manage Service reviews, IT performance / Service Level Agreement based reporting
- Resolve escalated issues relating to the Service delivery
- Ensure continuous service improvement initiation and tracking to completion
- Ensure the day to day running of Customer facing IT services by defining, implementing and monitoring execution of incident and service request management processes across the IT function
- Manage major incidents
- Support root cause analysis, preventative measures and problem management to minimise risk to IT services
- Help ensure the stability and on-going operation of IT services by ensuring Change Management procedures are defined, executed and adhered to
- Help ensure the stability of newly introduced IT services by promoting and ensuring the execution of Service Transition and Service Introduction processes
- Manage risks associated with IT Service Management and Delivery
- Ensure value for money
- To provide service insights that will lead to increased customer experience or LVGIG efficiencies
- Promote, gain sponsorship of and implement new technology processes or capabilities that drive benefit for the UK business
- Promote and be an ambassador for the UK business Digital strategy and implement the necessary IT service skills and processes to support that vision

**Experience**
- Operating in the IT Service Management arena within a regulated industry
- Working with a range of stakeholders across a large multi-national commercial organisation
- Providing SME level expertise in Service Management Processes and IT service introduction methodology
- Managing IT in an outsourced service environment with service integration responsibility
- Coaching technical delivery resources to ensure SME level expertise in respect of IT Service Management
- Participate in technical and skills improvement in a professional community
- Collaborating with IT vendors of differing sizes is beneficial
- Collaborating with third parties service provision - especially offshore, internal business stakeholders and parallel work streams
- IT Service Management expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in
- Working with IT service introduction met



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