Sales Progressor

My client, an established company based in Wakefield are recruiting a Sales Progressor to join their growing team. The Sales Progression Support role will be responsible for ensuring that all clients have the best possible experience through the full process from start to completion. You will be liasing with clients, solicitors, estate agents and vendors.

The role
- Adhere to the company workflow processes and call standards
- Maintain high standards of accuracy and professionalism at all times
- Effective development of relationships with all relevant parties in the transaction
- Managing the progress of transactions from the point of instruction to completion
- Chasing solicitors for task and milestone updates throughout the duration of the transaction and managing the inputting of accurate progress information into internal systems
- Providing guidance to sellers and buyers on the conveyancing process
- Ensuring that agents and clients are kept informed of case progress
- Delivering excellent customer service
- Establishing and reporting forecasted exchanges monthly to the business and appropriate referring agents
- Adding all relevant information to appropriate reports and spreadsheets
- Calling buyers, sellers and estate agent clients on a weekly basis (or agreed frequency) & noting internal systems appropriately.
- Being an advocate of the company at all times.
- Understanding & adhering to the internal escalation

The person
- Estate agency experience (essential)
- Conveyancing industry knowledge (desirable)
- High levels of professionalism, self-motivation, empathy, and adaptability.
- Excellent communication skills, with a strong customer service focus and a confident telephone manner.
- Exceptional attention to detail and able to accurately record admin.
- Team player, who can build and maintain positive relationships, and is adept in handling conflicts.
- Ability to multi-task and manage own workload, diary, and tasks.
- IT literate (essential)

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.