Maintenance Technical Supervisor

3 days ago


Deeside Industrial Park, United Kingdom Iceland Full time

Here at Iceland, we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work, then please read on

We have an exciting opportunity to join our Maintenance Helpdesk as a **Technical Supervisor.** As a Technical Supervisor you will be responsible for 5 Maintenance Helpdesk Coordinators as well as a number of other areas for example CDM regulations, Health and Safety and all Administration tasks.

**Purpose of the role**:

- To manage and drive the performance of the helpdesk co-ordinators
- Provide technical advice to the helpdesk and relevant stakeholders
- Controlling, auditing and driving performance of maintenance contractors and service providers

**KEY ACCOUNTABILITIES**
- Maintenance helpdesk: To provide the management of and technical advice to the helpdesk co-ordinators to ensure the maintenance function is discharged in an accurate, cost effective and timely manner
- Health & Safety: ensure compliance by all relevant stakeholders with Iceland’s safe system of work through the Maintenance Management System
- Contractor performance management: To manage the performance of the maintenance contractors and service providers ensuring call levels are met and service provided in accordance with priority timescales
- Account management: direct account management for assigned contractors
- Data and cost analysis: To analyse and report on data from the Maintenance Management System to identify trends affecting the estate and communicate to key stake holders
- Store liaison: Provide interface between maintenance help desk and stores over technical maintenance related issues
- Administration: Oversee and maintain the Maintenance Management System (Compass) for assigned responsibilities, specifically in relation to Statutory Compliance and CDM so that it is kept up to date and accurate.
- External Relationships: Foster and maintain good relationships with Contractors, service providers and external bodies
- Professional Competence: Keep up to date with technical/professional advances and legislative changes in order to provide high standards of advice to Iceland by reading professional journals, attending appropriate courses.

**Technical Skills**:

- Good knowledge of maintenance matters affecting a large diverse property portfolio
- Awareness of the Construction Design and Management Regulations 2015
- Knowledge of statutory compliance affecting a retail portfolio
- Computer literacy; knowledge of producing and working with spreadsheets and databases

**Qualifications/ Experience**:

- ONC / NVQ level 4 or equivalent level qualification (or appropriate experience) in a Facilities Management or Property Management related discipline

Make a difference to your career, we expect a lot, but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

**Alongside this we can offer you**:

- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount
- Free parking
- Double discount weeks
- Highly subsidised restaurant onsite with our own Michelin Star Chef
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more

**Be Proud. Be brave. Be everything that makes us different. Be Iceland.



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