Head of Resident Engagement

3 weeks ago

Leicester, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**
To create operational collaboration with residents to create communities aligned to theirs and PA Housings goals, delivering for the residents a sense of wellbeing and community involvement. The position over sees the operational leadership and strong collaboration with residents, as well as working with the Director to develop and implement long-term strategies for improving these.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- Is the operational lead for PA Housing and our residents, role modelling professional standards of conduct, aligned to the company values.
- Setting expected standards of operational service to engage with more residents and provide them with the opportunity to share feedback in ways that suit their needs.
- Operationally focusing the team on a resident led process that has oversight of organisational compliance with regulatory standards and can influence strategy, policy, and performance standards.
- Managing the team to deliver an approach that ensures residents have more influence over the way we deliver our services.
- Delivers strategies to work towards becoming a truly ‘Resident First’ organisation ensuring the operational delivery of that goal.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Educated to Degree level or equivalent or the ability to demonstrate suitable experience to meet the requirements of this role.
- Management or Leadership qualification.
- Customer focused.
- Experience of setting, monitoring and managing budgets and identifying efficiency savings with a focus on value for money in service delivery.
- Experience of managing a team, motivating and supporting to achieve performance targets, individual development and service improvement.

**AGENCIES: We know where you are if we need your support so please do not contact us.

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