Senior Service Manager

3 weeks ago


London, United Kingdom Heat Recruitment Full time

**Role**: Senior Service Continuity Manager
**Contracting Authority**: FCDO
**Contract Length**: 6 months
**Location**: Hybrid - London, Milton Keynes, or East Kilbride 2 days per week
**IR35**: Inside
**Pay Rate**: Negotiable
**Clearance: Active SC
Minimum requirement**:

- Active SC clearance
- ITIL Foundation
- Continuity Management (relevant skill level: practitioner)
- Technical Understanding (relevant skill level: practitioner)
- Ownership and Initiative (relevant skill level: practitioner)
- Availability and Capacity Management (relevant skill level: working)
- Service Management Framework Knowledge (relevant skill level: working)

**Summary of role**:

- Overseeing Service Continuity Management processes, procedures and key artefacts such as service continuity plans.
- Supporting Product Teams in testing continuity plans, processes and procedures to ensure that weak points are identified, teams are trained, and workarounds are identified.
- Supporting Product Teams in first line fault diagnosis and resolution, coordinating and liaising with internal and external teams to minimise service impacting issues.
- Working with Business Continuity teams outside of IT Service Management to ensure that IT is considered within wider business continuity planning.
- Ensuring that key stakeholders have visibility of, and are trained in, the service continuity plans, roles and responsibilities in case of a disaster.
- Leading forums such as disaster recovery meetings to identify gaps and improvement opportunities within existing plans.
- Acting as a point of escalation during IT events, signposting to the correct processes and procedures and providing updates to IT Service Management leadership.



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