Starfish Administration Assistant
5 months ago
To employ effective waiting list management for appointment booking. This will include booking of appointments from waiting lists, resolving appointment conflicts, issuing appointment letters/texts, using cloud booking to ensure there is room availability. You may also be required to book interpreters to support these appointments and arrange translation of documents. Using a range of software programmes including SystmOne and Olympus Transcription Software to produce, maintain and distribute documents, including adhoc and routine reports, which may include medical terminology and deal with matters of a complex and/or distressing nature.
To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner. To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding. To build effective working relationships with the Starfish LD CAMHS Team and wider teams.
To support the Clinical Coordinator Starfish and/or the Admin Team Lead to create and design administrative processes and regularly review to ensure they meet the needs of the organisation and the patient. To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to Clinical Coordinator Starfish and/or the Admin Team Lead. To provide training and support to colleagues including new starters, temporary staff and apprentices when required as directed by the Clinical Coordinator Starfish and/or the Admin Team Lead.
To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as required. To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures. To monitor and report their sickness absence and annual leave.
To attend relevant meetings. These may be virtual or in person. This may require travelling to other sites.
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Starfish Administration Assistant
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