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Porsche Experience Centre
5 days ago
**Porsche Experience Centre - Customer Contact Advisor**:
**Contract: Permanent Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis: Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 You will also be required to work 4 weekend days per year to support events. Salary: £23,500K DOE + Potential Annual Bonus of up to 10% Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester)**
**The Role**
To deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in -line with the Porsche Experience Centre vision. To build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer’s needs.
**The Person**
- Ability to demonstrate experience of working within a Customer Service environment
- Ability to provide excellent customer service both over the telephone or face to face
- PC literate and excellent VDU/keyboard skills
- The aptitude and desire to gain good all-round product knowledge
**Key Accountabilities**
- To receive calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI’s.
- Handle all calls and correspondence from both internal & external customers professionally, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.
- To fulfill outbound call activity as required ensuring that business and customer requirements are met.
- To process payments via an online system.
- To process and fulfil customer invitations following their purchase of a Porsche model.
- To build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
- Conduct Porsche Experience Centre reception duties on occasion by providing a high standard of face-to-face customer interaction when required.
- Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.
**About us**
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
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