Porsche Experience Centre

5 days ago


Towcester, United Kingdom DEKRA Full time

**Porsche Experience Centre - Customer Contact Advisor**:
**Contract: Permanent Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis: Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 You will also be required to work 4 weekend days per year to support events. Salary: £23,500K DOE + Potential Annual Bonus of up to 10% Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester)**

**The Role**

To deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in -line with the Porsche Experience Centre vision. To build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer’s needs.

**The Person**
- Ability to demonstrate experience of working within a Customer Service environment
- Ability to provide excellent customer service both over the telephone or face to face
- PC literate and excellent VDU/keyboard skills
- The aptitude and desire to gain good all-round product knowledge

**Key Accountabilities**
- To receive calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI’s.
- Handle all calls and correspondence from both internal & external customers professionally, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.
- To fulfill outbound call activity as required ensuring that business and customer requirements are met.
- To process payments via an online system.
- To process and fulfil customer invitations following their purchase of a Porsche model.
- To build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
- Conduct Porsche Experience Centre reception duties on occasion by providing a high standard of face-to-face customer interaction when required.
- Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.

**About us**

DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.



  • Towcester, Northamptonshire, United Kingdom DEKRA Full time

    Porsche Experience Centre - Customer Contact Team Leader:Location: Porsche Experience Centre at Silverstone Circuit, TowcesterSalary:Competitive Contract: Full time, Permanent - Four weekend days per yearDEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the...


  • Towcester, United Kingdom DEKRA Full time

    **Porsche Experience Centre - Customer Contact Team Leader**: **Location: Porsche Experience Centre at Silverstone Circuit, Towcester. Salary: Competitive Contract: Full time, Permanent - Four weekend days per year** DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core...


  • Towcester, United Kingdom DEKRA Full time

    **Customer Contact Advisor - Porsche Experience Centre**: **Contract: Permanent; Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis; Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30; You will also be required to work 4 weekend days per year to support events; Salary: Up to £23,500K DOE + 10% Annual Bonus; Location:...


  • Towcester, United Kingdom TribePost Full time

    **Shift patterns**: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events. DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and...


  • Towcester, United Kingdom TribePost Full time

    **Shift patterns**: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events. DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and...


  • Towcester, United Kingdom Brandscape Ltd Full time

    Experience Centre Driving Team Coordinator For Brandscape Ltd. Summary Working for Brandscape Ltd. as an administrator for the Track Team for driving experience operations at Porsche Experience Centre, Silverstone. Strong organisational and administrative skills, computer skills, and a strong understanding of safety and HR parameters will be needed for...


  • Towcester, Northamptonshire, United Kingdom Brandscape Ltd Full time

    Experience Centre Driving Team CoordinatorFor Brandscape Ltd.SummaryWorking for Brandscape Ltd. as an administrator for the Track Team for driving experience operations at Porsche Experience Centre, Silverstone.Strong organisational and administrative skills, computer skills, and a strong understanding of safety and HR parameters will be needed for the...


  • Towcester, United Kingdom Calex Automotive Recruitment Full time

    **Position Overview**: We are seeking a motivated individual to join Porsche Centre Silverstone as a Service Technician Apprentice. This apprenticeship offers a unique opportunity to learn the skills and knowledge necessary to become a proficient service technician in the automotive industry. Under the guidance of experienced technicians, the apprentice will...


  • Towcester, United Kingdom The Bedford College Group Full time

    Role: Centre Administrator Location: National College for Motorsport - Silverstone Salary: Salary of £13,376 DOE and Qualifications Hours: Mon – Fri 25hrs/40 Weeks (0.6 FTE) Contract Type: Permanent – Full Time About the role: We are looking for a Centre Administrator to join our Admin Department. As Administrator you will play a...

  • Head of Catering

    2 weeks ago


    Towcester, United Kingdom Bell Plantation Garden Centre Ltd Full time

    The Bell Plantation Garden Centre are looking for a Head of Catering to lead and develop their Hospitality and Catering Team. This role will suit an innovative senior operator, who is passionate about food quality, high standards of service and can grow our business to the next level. **Role Responsibility** - Oversee the efficient management of our daily...

  • GP Administrator

    2 weeks ago


    Towcester, Northamptonshire, United Kingdom Towcester Medical Centre Full time

    Job summary A vacancy has arisen for a permanent administrators at Towcester Medical Centre We are a high performing GP surgery serving a growing population. This role is varied, busy and very rewarding. There is the option of part - full time. Main duties of the job We are looking for afriendly, positive individual who can remain calm under...

  • GP Administrator

    1 month ago


    Towcester, United Kingdom Towcester Medical Centre Full time

    Job summary A vacancy has arisen for a permanent administrators at Towcester Medical Centre We are a high performing GP surgery serving a growing population. This role is varied, busy and very rewarding. There is the option of part - full time. Main duties of the job We are looking for afriendly, positive individual who can remain calm...


  • Towcester, United Kingdom Towcester Medical Centre Full time

    Job summary A vacancy has arisen for 2 receptionists/administrators at Towcester Medical Centre & Paulerspury Surgery. We are a high performing GP surgery serving a growing population. This role is varied, busy and very rewarding. There are 2 positions available for between 30-35 hours working Monday - Friday. Main duties of the job We are...


  • Towcester, United Kingdom Towcester Medical Centre Full time

    Job summary A vacancy has arisen for 2 receptionists/administrators at Towcester Medical Centre & Paulerspury Surgery. We are a high performing GP surgery serving a growing population. This role is varied, busy and very rewarding. There are 2 positions available for between 30-35 hours working Monday - Friday. Main duties of the job We are...


  • Towcester, United Kingdom Brook Health Centre Full time

    Are you looking for a new opportunity to excel your communication & Administrative skill? - Do you have an interest and desire to work for the NHS? - Location: Towcester - Hours: 16.30 - 18.30 Monday to Friday **Responsibilities**: - Greet and check in patients, verifying their personal information - Schedule appointments and manage the appointment...

  • Medical Receptionist

    4 weeks ago


    Towcester, United Kingdom Brook Health Centre Full time

    Are you looking for a new opportunity to excel your communication & Administrative skill? - Do you have an interest and desire to work for the NHS? - Location: Towcester - Hours: A mix of 08:00 - 13.30 AND 13.00 - 18:30 Monday to Friday i.e Tuesday 08:00 - 13.30, Wednesday 13.00 - 18.30, Thursday 08:00 - 13.30, Friday 13:00 - 18.30 or Tuesday 13.00 - 18.30,...

  • Medical Receptionist

    4 weeks ago


    Towcester, United Kingdom Brook Health Centre Full time

    Are you looking for a new opportunity to excel your communication & Administrative skill? - Do you have an interest and desire to work for the NHS? - Location: Towcester - Hours: A mix of 08:00 - 13.30 AND 13.00 - 18:30 Monday to Friday i.e Tuesday 08:00 - 13.30, Wednesday 13.00 - 18.30, Thursday 08:00 - 13.30, Friday 13:00 - 18.30 or Tuesday 13.00 - 18.30,...


  • Towcester, United Kingdom Towcester Veterinary Centre Full time

    Towcester Vets have been caring for the animals of Towcester and the surrounding areas for over a century - we pride ourselves on our customer service and the professional but personal veterinary service we offer. Due to maternity leave we are now looking for a new Receptionist to join our existing team, providing a friendly and efficient point of contact...


  • Towcester, Northamptonshire, United Kingdom Towcester Veterinary Centre Full time

    Towcester Vets have been caring for the animals of Towcester and the surrounding areas for over a century - we pride ourselves on our customer service and the professional but personal veterinary service we offer.Due to maternity leave we are now looking for a new Receptionist to join our existing team, providing a friendly and efficient point of contact for...


  • Towcester, United Kingdom The Disability Resource Center Full time

    **Job Title**:Personal Assistant / Carer **Company**:The Disability Resource Centre **Location**:Towcester, Northants **Salary**:£11.44 per hour **Job type**:Part-time/ full time We are supporting with the recruitment of a PA to work with a lady who has renal bone disease, heart disease and kidney failure which can greatly affect her with day to day...