Customer Contact Advisor

3 weeks ago


Towcester, United Kingdom DEKRA Full time

**Customer Contact Advisor - Porsche Experience Centre**:
**Contract: Permanent; Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis; Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30; You will also be required to work 4 weekend days per year to support events; Salary: Up to £23,500K DOE + 10% Annual Bonus; Location: Office based (Porsche Experience Centre Silverstone, Towcester) Hybrid working available.**

**The Role**

To deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in -line with the Porsche Experience Centre vision. To build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer’s needs.

**The Person**
- Ability to demonstrate experience of working within a Customer Service environment
- Ability to provide excellent customer service both over the telephone or face to face
- PC literate and excellent VDU/keyboard skills
- The aptitude and desire to gain good all-round product knowledge

**Key Accountabilities**
- To receive calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI’s.
- Handle all calls and correspondence from both internal & external customers professionally, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.
- To fulfill outbound call activity as required ensuring that business and customer requirements are met.
- To process payments via an online system.
- To process and fulfil customer invitations following their purchase of a Porsche model.
- To build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
- Conduct PEC reception duties by providing a high standard of face-to-face customer interaction.
- To meet and greet guests as they enter the building.
- Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.

**About us**

DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

If you are interested in being considered for this opportunity, please send your up to date CV and a covering letter quoting reference HR19.



  • Towcester, United Kingdom TribePost Full time

    **Shift patterns**: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events. DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and...


  • Towcester, United Kingdom TribePost Full time

    **Shift patterns**: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events. DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and...


  • Towcester, United Kingdom DEKRA Full time

    **Porsche Experience Centre - Customer Contact Advisor**: **Contract: Permanent Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis: Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 You will also be required to work 4 weekend days per year to support events. Salary: £23,500K DOE + Potential Annual Bonus of up to 10%...


  • Towcester, United Kingdom DEKRA Full time

    **Porsche Experience Centre - Customer Contact Team Leader**: **Location: Porsche Experience Centre at Silverstone Circuit, Towcester. Salary: Competitive Contract: Full time, Permanent - Four weekend days per year** DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core...


  • Towcester, United Kingdom Inchcape Full time

    **Bravoauto Towcester - Customer Service Advisor** **£25,200** **(OTE £28,800** **+ Employee Benefits)** **45 hours - Monday to Friday** **Package Description** At bravoauto, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly**...


  • Towcester, United Kingdom Solventis Solutions Full time

    **Customer Service Advisor** **Location**: Towcester, Northamptonshire **Salary**: £19,000 - £21,000 depending on experience **Contract**: Full Time, Permanent **Hours**: 37.5 Hrs per week - Monday - Friday 8.30am - 5pm with an hour lunch **What’s on offer?** - Company pension - Free on-site parking - EAP program - Health Cash Plan - Holidays: 22 days...


  • Towcester, United Kingdom TWENTY 2 RECRUITMENT Full time

    **Job Title**: Customer Service Advisor **Job Location**: Towcester **Core hours**: 37.5 Hours - Mon - Fri 08:30 - 17:00 **Job Type**: Permanent **Job Reference: T2- 11164** **SALARY : £21,000 - £24,000 + benefits** **The Role**: Our client is looking for a Customer Services Advisor to join their team based in their modern offices in Towcester,...


  • Towcester, United Kingdom Go-To Outsourcing Full time

    **Job Title**: Customer Service Advisor **Job Location**: Towcester **Core hours**: 37.5 Hours - Mon - Fri 08:30 - 17:00 **Job Type**: Permanent **Job Reference: T2- 11164** **SALARY: £21,000 - £24,000 + benefits** **The Role**: Our client is looking for a Customer Services Advisor to join their team based in their modern offices in Towcester,...


  • Towcester, United Kingdom Go-To Outsourcing Full time

    **Job Title**: Customer Service Advisor **Job Location**: Towcester **Core hours**: 37.5 Hours - Mon - Fri 08:30 - 17:00 **Job Type**: Permanent **Job Reference: T2- 11164** **SALARY: £21,000 - £24,000 + benefits** **The Role**: Our client is looking for a Customer Services Advisor to join their team based in their modern offices in Towcester,...

  • Service Advisor

    3 weeks ago


    Towcester, United Kingdom Performance Resourcing Full time

    **Service Advisor** Milton Keynes, Buckinghamshire Up to £30,000 Basic Salary - £40,000 OTE/annum Uncapped DOE. We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Milton Keynes **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have...


  • Towcester, United Kingdom Silverstone Circuits Ltd Full time

    **Join our Customer Service Team (6-month contract)** **In this fast-paced role, you'll**: - Be a customer service champion, resolving inquiries and going the extra mile to create unforgettable experiences - Thrive in a team environment, collaborating to ensure seamless customer journeys **Bonus points if you have**: - Experience in customer service...


  • Towcester, United Kingdom Silverstone Circuits Ltd Full time

    **Join our Customer Service Team (6-month contract)** **In this fast-paced role, you'll**: - Be a customer service champion, resolving inquiries and going the extra mile to create unforgettable experiences - Thrive in a team environment, collaborating to ensure seamless customer journeys **Bonus points if you have**: - Experience in customer service...

  • Service Advisor

    3 weeks ago


    Towcester, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Silverstone. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at...


  • Towcester, United Kingdom M.A.S Resourcing Ltd Full time

    **WFH PERMANENT INSURANCE ADVISOR - £26 - £28,000 - OUTSKIRTS OF MILTON KEYNES/ NORTHAMPTON** **PLEASE NOTE.....Training will be in the office which is situated close to MK & Northampton and depending on how quickly you pick things up this would be around 2 - 3 weeks but can be adjusted to your needs. Thereafter the occasional visit to the office maybe...


  • Towcester, Northamptonshire, United Kingdom Nobilis Full time

    About The Role:Nobilis care is a family run domiciliary care agency which offers excellent care and support to our clients within their own home. We have an exciting opportunity to recruit someone who is passionate and driven to have exceptional quality interactions with our staff and clients. You will also work closely with the Care Co-ordination team and...

  • Customer Advisor

    4 weeks ago


    Towcester, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    To work as part of a team, delivering a wide range of frontline LibraryPlus services to a high standard. To support and coach customers to develop their IT skills, enabling them to self-serve using the WNC website and other online services effectively and confidentially. Understand the volunteer journey and promote volunteering opportunities in libraries and...

  • Customer Advisor

    1 month ago


    Towcester, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    To work as part of a team, delivering a wide range of frontline LibraryPlus services to a high standard. To support and coach customers to develop their IT skills, enabling them to self-serve using the WNC website and other online services effectively and confidentially. Understand the volunteer journey and promote volunteering opportunities in libraries and...

  • Customer Advisor

    2 weeks ago


    Towcester, United Kingdom West Northamptonshire Council Full time

    About the role - To work as part of a team, delivering a wide range of frontline LibraryPlus services to a high standard. - To support and coach customers to develop their IT skills, enabling them to self-serve using the WNC website and other online services effectively and confidentially. - Understand the volunteer journey and promote volunteering...

  • Customer Advisor

    1 month ago


    B&Q Northampton - Towcester Road Northampton, Northamptonshire NN BQ England, United Kingdom B&Q Full time

    About the roleCustomer AdvisorFull time hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour B&Q NorthamptonWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    4 weeks ago


    B&Q Northampton - Towcester Road Northampton, Northamptonshire NN BQ England, United Kingdom B&Q Full time

    About the roleCustomer AdvisorFull time hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour B&Q NorthamptonWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...