Call Centre Advisor

2 weeks ago


Peterborough, United Kingdom Interaction Recruitment Full time

**Reference**
417625

**Salary**
£10.90 - £10.90/hour

**Job Location**:

- United Kingdom - England - East of England - Cambridgeshire - Peterborough

**Job Type**
Temporary

**Posted**
30 June 2023

Interaction Recruitment are recruiting for our Peterborough based client for a full time, temporary Call Centre Advisor for an initial 1 month contract initially

Location - South Peterborough

Starting Salary £10.90 per hour working 39 hours per week

Start Date: July

This role is key in building and retaining a long-lasting relationship with new and existing customers by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations
- The Role:
- Optimise the customer experience and secure satisfied customers
- Support every customer by providing fast and easy solutions to simple customer enquiries
- Log relevant customer information to improve the business and the customer experience.
- Actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer.
- Fulfil daily business tasks in line with operational routines, regulations and guidelines.
- The Person:
- Have the ability to understand customer needs and expectations
- Enthusiastic and able to work with others in a team.
- Good listening and communication skills in both verbal and written form.
- Ability to work in a multitude of systems, handling more than one task at the time.
- Stress-resistant and able to work in dynamic environment.

Shift Patterns following on from a 8 week training would be 8 hours per day working between the hours of Mon-Sat 7-8.15pm and Sunday 7-7.15pm, every other weekend. (1 in 2 weekends). During training the hours would be Mon - Fri 9am - 5.30pm

**Contact information**:
Michelle Hines



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