Service Support Officer

2 weeks ago


Nottingham, United Kingdom Nottingham City GP Alliance Full time

The role:
Nottingham City GP Alliance is a federation of 45 NHS GP practices in Nottingham City. In April 2018, we launched GP+ Nottingham City, Nottingham’s first ever single-site evening and weekend GP service. The service opens from 4-8pm Monday to Friday, 10am-2pm on weekends, offers routine appointments with GPs, Nurses, Clinical Pharmacists and Physiotherapists. Currently the opening time for this service operates is altered, but at some point, will return to these opening hours. GP+ is not a walk-in service, all appointments are pre-booked by patients already registered at GP Practices within the city.

We are looking to appoint a part time Receptionist (Service Support Officer) to join our Service Support Team. As part of this team, your core responsibilities will be front line reception duties and administrative tasks.

The service operates on a hub and spoke model. The Hub sessions will be based at the Angel Row premises and the spoke sessions will be based in the PCN localities. You will also be expected to provide bank cover, bank holidays and weekend cover when needed.

The shift pattern for the role is 25 hours per week and are set out below.

**Monday to Friday - 9:00am-2:00pm - GP+**

Recommended for applicant to start as soon as possible, hours are negotiable.

**Responsibilities**:

- Meet and Greet service for patients, welcoming and directing to our services
- Managing patient queries, concerns, comments and complaints
- Answering telephone queries from GP practices and patients
- Dealing with referrals from GP Practices
- Managing the appointment system to ensure that all patients booked in are registered on the clinical system before their appointment
- Ensuring that any required documentation and tasks are sent back to the patient’s practice after their appointments.
- Ensuring that all clinician rooms are ready for their clinics, and that clinical trolleys are fully stocked
- Checking in and out equipment needed by clinicians
- Preparing the Clinical rooms before clinics commence and checking the rooms when clinics finish
- Assisting in the booking of clinicians within the rotas on the appointment system
- Assisting clinicians requiring chaperones for appointments
- Booking translators as and when required
- Signposting Patients to community services
- Assisting patients with prescription requests
- Keeping the reception area and waiting rooms tidy
- Managing the presentation of information on the notice boards
- Recording any significant events that take place during the shift, and reporting to management
- Offering refreshments (tea/coffee etc) to clinicians

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £9.70 per hour

Schedule:

- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: One location



  • Nottingham, United Kingdom Carlisle Support Service Full time

    Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus At Carlisle Support Services we focus on the provision of cleaning, security, events, and retail facilities support services. We are trusted to deliver business critical functions...


  • Nottingham, United Kingdom Carlisle Support Service Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction The benefits Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus The role At Carlisle Support...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    Following the recent award of the Lincolnshire Non-Emergency patient Transport Service (NEPTS) contract EMAS is seeking an experienced administrator or project worker to support the delivery of a robust and efficient service mobilisation project. The Project Support Officer willprovide a high standard of administrative support associated with the efficient...

  • Security Officer

    4 weeks ago


    Nottingham, United Kingdom AGS Support Facilities Limited Full time

    **Security Officer (Nights) - Supported Housing** **Organisation: AGS SUPPORT FACILITIES LIMITED** **We are a Limited Company friendly organisation.** **Area for post vacancy: Nottingham** We specialise in the provision of support, concierge and safeguarding services to providers of supported housing for vulnerable people. This includes a variety of...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    Our Project Support Officers play a key role in providing high quality project support to our team of digital project managers, working closely with highly skilled and motivated multi-disciplinary project teams. We are looking for a motivated, organised and enthusiastic individual who is able to work, learn and actively contribute within a project team...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    Would you like to join our EMAS family as an Administrative Support Officer and play a part in making a difference for patients? This role is in our Executive Services team which supports the Chief Executive, Chair and Directors and is responsible for managing the administration of the Trust's senior level meetings. This is an opportunity to work in a busy...


  • Nottingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342176**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    This is a primarily a working from home role that may require office-based work at times within the health and Safety team office located at Nottinghamshire Divisional Headquarters (Beechdale Station) and travel Trust wide, the post holder will provide administrative support for the Health & Safety Team. The post holder will ensure that internal procedures...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    We are looking to appoint a dynamic, forward thinking and creative individual to our newly established Transformation Team. Our role is to lead transformation and innovation across the organisation and enabling our services to the provide the best possible care. This is a key role working with the transformation team and wider across the organisation...


  • Nottingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 264076**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Nottingham, United Kingdom Nottingham Autism Support Service Ltd Full time

    Nottingham Autism Support Service Ltd is a fast moving and professional support service working with children and adults on the autistic spectrum. This is a fantastic opportunity to join our flexible workforce. We are looking to recruit children's support workers who have work experience and/or life experience working with children who have challenging...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    We are looking to appoint a dynamic, forward thinking and creative individual to our newly established Transformation Team. Our role is to lead transformation and innovation across the organisation and enabling our services to the provide the best possible care. This is a key role working with the transformation team and wider across the organisation...


  • Nottingham, United Kingdom Nottingham Autism Support Service Ltd Full time

    Nottingham Autism Support Service is looking for highly motivated Autism Support Workers to join an already strong and skilled team to enable the on-going person-centred support to our service users within the community, day care and residential settings. Experience and knowledge of supporting service users with challenging behaviours is essential. -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An exciting opportunity has arisen to join the Digital Services' Capital Planning and Contracts Team at the Nottingham University Hospital NHS Trust, as an Admin Support Officer on a permanent basis. We would like to offer you the opportunity to meet the team virtually and ask any role specific questions you may have prior to applying. As part of a small...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday - Friday) - **Job ref** - 164-4609641-A**Site** - City Campus - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - Today at 23:59Job overview An exciting...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday - Friday) - **Job ref** - 164-4609641-C**Site** - City Campus - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - Today at 23:59Job overview An exciting...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent: full time and part time will be considered - **Hours** - Full time - Part time 37.5 hours per week (Monday - Friday) - **Job ref** - 164-5304023**Site** - City Campus - **Town** - Nottingham - **Salary** - £22,816 - £24,336 per annum - **Salary period** - Yearly -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent: full time and part time will be considered - **Hours** - Full time - Part time 37.5 hours per week (Monday - Friday) - **Job ref** - 164-5304023**Site** - City Campus - **Town** - Nottingham - **Salary** - £22,816 - £24,336 per annum - **Salary period** - Yearly -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday - Friday) - **Job ref** - 164-4609641-B**Site** - City Campus - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - 09/02/2023 23:59Job overview An exciting...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent: full time and part time will be considered - **Hours** - Full time - Part time 37.5 hours per week (Monday - Friday) - **Job ref** - 164-5304023**Site** - City Campus - **Town** - Nottingham - **Salary** - £22,816 - £24,336 per annum - **Salary period** - Yearly -...