Cl Support Assistant

2 weeks ago

East Grinstead, United Kingdom Caravan Club Full time

**Title**:CL Support Assistant

**Location**: East Grinstead (partially home-based and partially office based)

**Job type**: Permanent

**Reporting to**: Certificated Locations Manager

**About the job**:At the Caravan & Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning and motor-homing a leisure pastime.**Purpose of job**:
**Key Tasks/Accountabilities**:

- Maintaining and updating Certificated Locations’ website content using an internal audit management database and Episerver product database working within strict formatting and operational guidelines.
- Filing of website content updates to relevant CL Owner folders.
- Promoting the use of photographs and videos on the Episerver product database by assisting CL Owners in how this can be achieved.
- Identifying photographs that would be of use to help market CLs in the future and filing them in the CL’s social media library.
- Checking membership records to ensure CL Owners are being given the correct level of advertising support and communicating with them when changes need to be made; promoting the benefits of Club membership.
- Setting up new CL records on Episerver product database and liaise with CL Owners to ensure they are registered on the internal audit management portal and know how to update their website and photographic information.
- Maintaining appropriate placeholder tags and alert messages on the website as and when required overseen by CL Administrators.
- The role of CLs Administrator may have access to Restricted and Confidential member, worker, volunteer and / or Club business data. This information must only be collected and processed in line with all regulations from the FCA (Financial Conduct Authority), the Data Protection Act and all Caravan and Motorhome Club policies and procedures. All types of data held by The Club are valuable and must be protected.
- Any other duties appropriate to the operation of the Certificated Locations team / network may be assigned at the discretion of management.

**Essential Skills & Experience Required**:

- Good knowledge of computer systems ideally including Google (docs, sheets, slides) and Gmail.
- Experience of data entry, maintaining and updating databases.
- Attention to detail and effective grammar skills.
- Proactive, organised and friendly but business-like manner.
- Ability to manage own workload and work remotely when required.

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