Delivery Support Assistant

3 weeks ago


East Grinstead, United Kingdom International Logistics Group Full time

**Delivery Support Assistant**
East Grinstead, West Sussex
**About us**:
We’re ILG (International Logistics Group). We’re an independent fulfilment, warehousing and logistics provider with over 25 years’ experience and market-leading status.
**The Role**:
This is a 6-month fixed term contract working in a busy Customer Services team supporting the administration focusing on shipment tracking and delivery issues. Ensuring administrative procedures relating to these queries are completed, recorded and retainedin an accurate and efficient manner in accordance with ILG policies.
- Provide proactive exception management, keeping the customer fully informed of any issues affecting their delivery
- Provide accurate import clearance instructions to carriers so shipments are cleared in line with client requirements
- Liaise with clients, colleagues and carriers to ensure full resolution of any issues impacting on the delivery of goods
- Assist the Delivery Account Executives with ad hoc tasks as required, which may include processing carrier claims, providing reports and general client services support
- Ensure all correspondence is correctly noted on in house systems
- Book and track 3rd party collections through to completion
**About You**
To join the team, you’ll need:

- Previous knowledge and experience in the logistics industry and understanding of logistics terminology (preferred)
- Able to organise and structure own working day to ensure all tasks are completed
- Experience with using industry specific technology (e.g.,.NET / NetCourier) and/or able to grasp new systems following standard training
- Confident to work independently and to take on a variety of tasks
- Good standard of written and verbal communication to provide a high standard of service
Other organisations may call this role Logistics Assistant, Warehouse & Logistics Assistant, Shipment Assistant, Delivery Assistant, Operations Assistant, Administrative Assistant, Warehouse Assistant, or Warehouse Operative.



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