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Guest Services Assistant

4 months ago

Swanage, United Kingdom Away Resorts Full time

**Guest Services Assistant**

**Location**: Swanage Bay View holiday Park, Dorset

**Hours of work**: Various

**Salary**: £9.50 per hour

**What we need in a nutshell**

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.

**Who are we?**

**What you’ll be doing**

Reporting to the Guest Services Manager you will be assisting the running of the Guest Services department. This includes:

- Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
- Resolving their complaints so that they walk away with a smile
- Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
- You will be one of the first point of contact for all our Holiday Home Owners

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**

We are looking for someone with Supervisory and Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:

- A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

**What we can offer you**

This is an exciting and varied role and a great opportunity to develop your career in sales. And we look after you with a great range of benefits, including:

- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition

**Want to join our team? Here’s how to apply**

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work

**Good Luck**

INDHP