Outpatient Administrator

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Plastic Surgery

**Grade**
- Band 3

**Contract**
- Permanent

**Hours**
- Part time - 21 hours per week

**Job ref**
- 164-5341186

**Site**
- Nottingham City Hospital Campus

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 PER ANNUM

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

Main duties of the job

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner. You must be able to multi task and prioritise workloads and use your initiative.

It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software. You will have a good command of the English language and the ability to understand and accurately convey verbal and written information

Working for our organisation

This is an unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Plastics department. You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.

Manage the 2 week wait referrals

Using Careflow or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice.

Person specification

Training and Qualifications

Essential criteria
- Educated to GCSE level with A-C passes (or equivalent) including English and Maths

Desirable criteria
- NVQ Level 3 or equivalent
- EDCL or equivalent

Experience

Essential criteria
- Previous experience working in an office environment
- Previous customer service experience

Desirable criteria
- Working knowledge of hospital IT systems, e.g. Medway PAS, Notis.
- Knowledge of outpatient work

Communication and relationship skills

Essential criteria
- Ability to deal tactfully and efficiently with a wide range of people
- Ability to work as part of a team and quickly adapt to changing situations

Analytical and Judgement skills

Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries

Planning and organisation skills

Essential criteria
- Manages time effectively with the ability to prioritise own workload
- Demonstrates an ability to pay close attention to detail
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous

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