Customer Support Coordinator
3 months ago
Proactive Personnel are currently recruiting for a Customer Support Coordinator for an international manufacturing company with a site on Trafford Park. This is a great opportunity for an experienced professional with a passion for customer service.
Purpose:
Meet or exceed the expectations of the company’s internal and external customers. Ensure that tasks are handled efficiently, accurately, and professionally. Interact with Quality, Planning, Production, Distribution Warehouse & Finance teams as needed.
**Day to Day tasks**:
- Action general queries from both internal and external customers.
- Work with the Sales Managers to support the resolution of customer queries.
Key Customer Account Support - Processing orders, dealing with queries and issuing delivery documents in line with customers’ expectations.
Logistics - Request freight quotes and book freight with aligned freight forwarders.
Project work - Carry out activities to support continuous improvement for the CS team and wider company site.
**General Tasks**:
Communicate and coordinate with colleagues as necessary.
Maintain a competent understanding of company products.
Maintain a positive, empathetic, and professional attitude toward customers & colleagues.
Uphold company Mission Statement, Quality Policy, Values and Beliefs
Develop skills and knowledge of the full CS task framework to become effective cover for CS teammates.
Maintain good levels of communication and positive working relationships across the company sites across the UK and Ireland
**Benefits**:
26 days holiday plus bank holiday
Private Pension
Life insurance
Private Medical and dental
Bonus Scheme
Company laptop
Training allowances
Clear progression path
Costco cards (Great for fuel saving)
Onsite charging points for electric cars
Plus many more great benefits
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Application question(s):
- Do you have experience working is a customer support position with in Manufacturing/logistics/transport etc.?
- are you willing to work from the office full time?
**Experience**:
- customer service: 4 years (preferred)
Work Location: In person
Reference ID: Customer Support TP
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