Customer Service Executive

4 months ago

Watchmoor Park, United Kingdom Sandoz Full time

**Your Key Responsibilities**:
Your responsibilities include, but not limited to:

- Timely order management using relevant system.
- Perform manual order entry for site-to-site material transfer orders.
- Issue credit and debits notes.
- Perform order confirmation and inbound system booking for manually placed orders in the system.
- Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
- Maintain and issue customer open order list -Maintain accurate and up to date working procedures -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

**What you’ll bring to the role**:
**Essential Requirements**:

- Possess exceptional verbal and written communication skills.
- Solid understanding of the SAP system, specifically in the area of Orders to Cash. This includes knowledge of order processing, invoicing, pricing, delivery, and customer account management within the SAP environment.
- Proficiency in advanced Excel functions; comfortable working with complex data sets and be able to leverage Excel for data analysis and reporting purposes.
- Prior experience in a customer service role, preferably in an environment that involves order management or invoicing processes, would be beneficial.
- Demonstrate the ability to accurately enter and review data, spot errors, and ensure order accuracy and completeness.

**You’ll receive**:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 24 days annual leave, Flexible working arrangements, Employee recognition scheme, learning and development opportunities.

**Why Sandoz?**

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

The future is ours to shape

**Commitment to Diversity & Inclusion**:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

**#Sandoz**

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