Resource Coordinator

2 weeks ago


Glasgow, United Kingdom ACCA Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a **Resource Coordinator** on a full time, 12 month fixed-term contract basis. This position sits within the Resource Planning team. The role will be based at 110 Queen St, Glasgow

This is a great opportunity for anyone interested in workforce management or forecasting in a supportive and dynamic team

**The Job**

Reporting to the Resource Planning Manager, on a day-to-day basis, you'll be involved in the following:

- Monitor real-time information and identify issues that meet the criteria for escalation.
- Monitor planning information about the coming days/weeks.
- Track & analyse data on absence, training etc.
- Undertake scheduling tasks that are well defined.
- Process requests for schedule changes (ad-hoc or permanent).
- Input requests for time-off or reported absence.
- Gather and review information on contact volumes, handling times and 'shrinkage factors'.
- Establish and maintain good working relationships with colleagues in other teams/departments.

**The Person**

We're looking for someone who:

- Has a basic understanding of real-time operational planning and management.
- Understands the stages and timescales of the scheduling process.
- Understands how planning fits into the wider customer experience.
- Has the ability to use their initiative and work with the minimum of supervision.
- Is a team player willing to be adaptable and flexible in a fast-moving environment.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.



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