Sales Support Coordinator

3 weeks ago


Glasgow, United Kingdom Hilton Full time

We are looking to hire a Sales Support coordinator to collaborates with multiple Hilton Worldwide Sales teams globally to manage accounts through elimination of duplicated effort, further automation and optimization of business processes, and new, value-added and differentiated services.

We maintain a culture aligned with the wider Commercial Services team, evolving ourselves into the most sought after partners in hospitality, freeing up seller's time, and driving efficiency, consistency and governance to maximize performance and drive results.

**Position Statement**:

- We are looking for a Coordinator to support the administrative, auditing, reporting, lead management and RFP management efforts and processes of multiple Hilton Worldwide Sales Teams.
- This includes Association, BTS, Corporate, Hilton Direct, Intermediary, International, Lead Management Services (LMS), Leisure and Luxury. Coordinators partner with Executive Directors, Managing Directors, Directors, Managers and Sales Representatives across the Hilton Worldwide Sales teams on support of accounts, elimination of duplicated effort and further automation and optimisation of business processes, and new, value-added and differentiated services.
- Coordinators work with Sales Support Management to support a culture aligned with Hilton Worldwide Sales and Commercial Services, evolving our teams into the most sought-after partners in hospitality, freeing up seller’s time, and driving efficiency, consistency and governance to maximise performance and drive results.
- Depending on the location and nature of the BTS, Group or Leisure account and account owner, the Coordinator position's specific responsibilities can be expected to include:

- Group Lead, meeting space and/or transient RFP delivery and follow-up on behalf of accounts and account owners which involves call support for accounts, customers, and hotels
- Managing RFP Set up, collating hotel responses using ONQSM Software, uploading collated responses to various 3rd party sites, managing the additional hotel and rebid process, timely updates based on customer decisions, and auditing rates to ensure bookability as per contracts.
- Assisting Account Owners and Hotels with queries related to the entire Corporate Negotiated Rate process.
- Inbox and Task Management including the use of Salesforce.
- Data requests from accounts and account owners from a variety of sales systems, development of insightful reporting, and integration into output like B2B Marketing's QBR decks
- Group hit list updates on behalf of account owners and participation in the audits and appeals process to ensure hotels provide a full and accurate accounting of booking credit
- Inbox coverage for specific account owners to cover out of office situations and Fires & Favors support for accounts either through Guest Assistance or directly with hotels
- Expenses, invoices, travel and events support as needed based on the demands of specific account owners and the availability of pooled support resources to assist
- Daily reviews of available performance reporting focused on business demands and action plans to address opportunities within their respective Hilton Worldwide Sales team
- Regular discussions with Managers that cover daily performance, initiatives and objectives details, and personal development, providing 360-degree feedback and course correcting
- Regular individual and combined team calls and meetings with the BTS, Group and Leisure support teams to discuss team performance, action plans and objectives updates
- Regular big rock calls/meetings with Sales Support leadership for short visual updates and pulse checks on current initiatives, goals and objectives progress, and commitments to next step
- Participating in recurring, educational, team-building, and cross-team events within and between the Sales Support offices in consultation with the Hilton Worldwide Sales teams
- Developing ideas to solve the team's current stressors, processes taking up the majority of each team's time, contributors to work/life balance issues, and areas resources are being waste
- Maintenance of Sales Support best practice documentation for all administrative, auditing, reporting, lead management, and RFP management processes that support exceeding team benchmarks and goals consistently
- Informing the automation and streamlining needs of Hilton Worldwide Sales using MS Access, SQL and VBA solutions and engaging with Commercial and IT teams on Sales system enhancement testing
- Rewards and recognition including Circle of Excellence, Birthdays/Service Anniversaries, High Fives/Catch Me at My Best, Spirit/CEO Light & Warmth Awards, and Sales Support-specific programs
- Engaging with accounts, account owners and B2B Marketing on best practices to educate Sales Support and their BTS, Group and Leisure accounts on Hilton's features and benefits
- Engaging with other Sales Support teams on opportunities to support key accounts most ef


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