Warranty Advisor
6 months ago
The Job...
At Tredz we're big bike believers, big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.
Our Aftersales Warranty team is a vital and important department for Tredz.co.uk. You will be dealing with all aspect of technical aftersales, from warranty claims with suppliers to set-up issues on delivery.
We pride ourselves on our effortless customer service and going the extra mile for our customer. You will be responsible for taking the stress out of any aftersales problems by striving to get them resolved as quickly as possible and keeping our customers expertly informed along the way.
Excellent communication skills are essential for this role alongside the ability to problem solve customer’s technical aftersales issues. Whilst we would prefer people who have a good bike knowledge, we would consider applicants who don’t yet possess any bike knowledge but have a strong background in following processes along with mechanical, methodical way of thinking.
This role will require occasional weekend working,
The Skills / Experience...
A good knowledge of bikes is preferred for this role but a keen willingness and ability to develop a deep understanding and knowledge of bikes is essential. Complementing your proven track record of excellent customer service, you will be able to expertly follow a process exercising problem solving skills along the way. This is a very fast paced and ever-changing role suited to quick thinkers, fast learners with a keen eye for detail.
Ability to create a culture based on our core values: ‘Effortless Customer Service’.
A genuine passion and understanding for cycling or a willingness to learn
Ability to display empathy and actively listen
Excellent customer service experience with a great telephone manner
Quick thinking and good at problem solving
Focus on quality not quantity
An excellent communicator (written and verbal)
Enthusiastic & Passionate
Always put yourself in the customer’s shoes
Process minded.
**Job Types**: Full-time, Permanent
Pay: £24,938.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- customer service: 1 year (preferred)
- After sales: 1 year (preferred)
Work Location: Hybrid remote in Swansea, SA5 4DL
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