Community Application Service Owner

3 months ago

Glamorgan, United Kingdom Digital Health and Care Wales Full time

This role will bring together new and existing products to design and lead the Community Application service to achieve a cohesive view of our products, enabling streamlined delivery, quality data and robust operational performance.

**As a service owner, you will**:

- Be accountable for the quality of their service
- Adopt a portfolio view, managing end-to-end services that include multiple products and channels
- Maintain a balanced view of requirements and demands and ensures a strong focus on delivery
- Interpret national policy and guidance within NHS Wales and has the ability to translate that into the delivery of affordable, value for money products that enable and support a Healthier Wales.
- Attend and engage with national programme boards and other senior leadership meetings relating to the service.
- Develop, lead and manage a number of simultaneous national projects of significant size, complexity and risk ensuring that they produce the required products, to a high standard of quality and within the specified constraints of time and cost.
- Lead the teams through development and into operational delivery ensuring that the service is fit for purpose and has an appropriate and manageable improvement roadmap for emerging stakeholder requirements.
- Lead the operational process of designing and running the products and wider service. Implementing best practice in development, overcoming operational constraints and barriers.
- Understand incident management and service support to deliver consistently high-quality services with mínimal disruption.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

**As a service owner, you will**:

- Identify and plan the scope and resource requirements of the service required to deliver in line with the strategic agenda.
- Establish and maintain strong relationships with key stakeholders, engage with them and create a strong feedback loop to aid development and ensure quality of performance.
- Communicate the performance and benefits of the service.
- Make timely decisions based on highly complex facts, including competing technical dependencies, legislative guidance or external stakeholder demands, which will require analysis and may have no obvious solution.
- The postholder will not have any direct contact with patients other than in respect of user research to gain an understanding of requirements needed to improve the products and service.
- Be responsible for budget setting for a number of products or services and provide clearly costed budgets across the services, showing an understanding of the different funding streams available.
- Conduct internal reviews to evaluate adherence to agreed standards and compliance with rules and legislation.
- Conduct regular R&D research to identify and validate emerging technologies and opportunities.

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