Customer Service Assistant

3 weeks ago


Milton Keynes, United Kingdom Robert Half Full time

**Customer service assistant based in Milton Keynes**

**About The Role**

This is a Temp to Perm role,

You will be responsible for ensuring the customer is at the heart of everything that we do in providing a customer centric and professional service to our customers, leading by example.

Providing continuous support and development to ensure your team are achieving / exceeding the required standards.

As part of a start-up organisation, you can expect to have a broad remit and plenty of opportunity to take on additional responsibility to the following core responsibilities:

- Carry a caseload of low risk participants
- Make fortnightly/monthly calls for light touch check in
- Update PICs system according to the in work support process
- Follow in work support timescales and compliance
- Knowledge of pings and tracking to make additional calls outside of monthly
- Follow Rapid Response process
- Update outcome tracker of time off and recalculate dates of outcome
- Refer to in work support coach for support
- Track earnings to outcome
- Exit PPs from programme

**Skills, Qualifications & Experience Required**
- Able to quickly identify problems, think flexibly and resolve issues.
- Strong communication skills.
- Passionate about providing high quality customer focused services.
- Committed to people development through training and coaching.
- Ability to implement new processes, systems, and to share knowledge.
- Proven track record of meeting and exceeding targets.
- Familiar with MI reporting tools.
- Excellent administration, IT, and organisational skills with good experience of using MS office software.
- Comfortable working in a start-up environment, where there is a need to be both creative, pragmatic and to sometimes "wear different hats".

Enthusiasm to get the job done well and progress



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