Customer Service and Retention

2 weeks ago


Milton Keynes, United Kingdom Teletrac Navman Full time

Our technology currently tracks more than 500,000 vehicles on six continents, making it one of the world's largest fleet management software solutions providers.

Our Customer Success team are critical in managing customer queries through resolution to maximise retention and renewals. You'll be talking to business owners, managing directors, fleet managers and finance, amongst others in small businesses.

**Location**: This role is based at the Milton Keynes office, so you’ll be living within a sensible commuting distance of Milton Keynes. You will attend the office on Tuesday, Wednesday and Thursday and can request hybrid working from home on the other days. Or if you prefer, you can be office based 5 days a week.

**The hours are**: Monday to Friday, 09:00 - 17:30

Join our team and** we’ll train you **on our product, services and systems **and develop your skills** to provide best-in-class customer service**.**

**WHAT YOU WILL DO**:
**To break it down, your responsibilities will include**:

- Reactively managing fleet customers’ account activities including retention & renewals
- Working together with others to keep churn under the team’s annual targets
- Delivering a best-in-class customer experience.
- Updating and managing the CRM tool for all customer issues

**ABOUT YOU**

**You will be living within an achievable daily commuting distance of Milton Keynes and have full rights to work without the requirement of visa sponsorship now or in the future.**

At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability, and visibility to do just that.

**If you are excited about working for us and have most of the skills or experience, we are looking for, please apply. You could be just what we need**

**What will help you succeed in this role**:

- A passion to learn and develop your knowledge and skills
- Ability to learn at speed, and adapt to new processes/systems easily
- Previous experience and capability in problem-solving to resolve customer queries and issues, and retain their business
- Ability to liaise & collaborate with other areas of the business
- IT literate and competent with MS Office tools
- Ability to maintain focus, work effectively under pressure and deal with volume

**What would be highly desirable**:

- A background in technical product and/or account management support
- A passion for technology
- Knowledge of Salesforce / CRM systems

**If** **YOU** **are a Customer Service agent**, passionate about **solving customer problems** and delivering great service, and are looking for an organisation where you can **grow your career**, we want to hear from you

**WHAT’S IN IT FOR YOU**

Teletrac Navman adopts a ‘people first’ approach. Internally we have a fantastic company culture with real growth and progression opportunities.

We offer flexibility and work-from-home options and inclusive ‘People & Culture policies.

Externally we are renowned for building strong and lasting relationships with our customers, consistently striving to provide the best in market service.

**You will enjoy**:

- An open, fun and inclusive culture - and the opportunity to work with some awesome people, and full onboarding to be successful in your role.
- Variety of medical, dental, and vision plans and other wellness initiatives
- 23 days annual leave increasing to 25 days
- Company pension contribution at 6%, life insurance at 4 x annual salary
- Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services, support for major life events, and much more
- Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available
- Learning & Growth: Full access to **LinkedIn Learning**, product training, tuition reimbursement program
- Global Networking Opportunities with colleagues in the Employee Resource Groups
- Community Impact: Charitable fundraising activities and a paid Day of Caring for volunteering

**SOUNDS GOOD? Embrace Your Potential - find work that works for you.**

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.

Come and join our culture of challenging the status quo, continuous improvement, and being customer obsessed.

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**WHO IS VONTIER


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