Housekeeping Supervisor

3 weeks ago

Plymouth, United Kingdom Theatre Royal Plymouth Full time

Housekeeping Supervisor

Reports to: Housekeeping Manager

**Salary**: £11.50 per hour

Contract: 40 hours per week, permanent

Benefits: 28 days annual leave (inclusive of Bank Holidays); company pension scheme, and great ticket offers

Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.

Delivering a class-leading, safe cleaning service is vital to preserving Theatre Royal Plymouth’s (TRP) excellent reputation for looking after all its visitors. A vacancy has arisen for a (working) Cleaning Supervisor, a leadership and customer facing role that is responsible for supervising the Housekeeping Team and for the cleanliness and hygiene standards within our buildings. The Housekeeping Team interact with all departments, participants, visiting companies and audiences with the knowledge and confidence to answer queries about our cleaning practices, reassuring people about the measures in place to keep them safe. This complements the critical activity of cleaning our spaces to continually maintain the highest standards of care and ensuring a Covid-19 secure environment.

Inclusion and Diversity

We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.

The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.

In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.

How to Apply

Interview Date - As available

The Role
- Monitor performance data, based on the programme on our stages, to plan resources and materials required to meet operational requirements.
- Supervise the Housekeeping Team and maintain a strong working relationship with the Housekeeping Manager, Housekeeping Team, and suppliers to ensure clear communication and implementation of best practice.
- Provide excellent customer service to our patrons and performers, including VIP and other special requirements.
- Identify ways to improve patron satisfaction.
- Adhere to H&S policy, ensuring that all staff have been trained in the related RAMS, manual handling and COSHH.
- Ensure that all appliances and storage areas are safe in accordance with regulations.
- Recruit, train, manage and monitor team performance daily/weekly.
- Manage cleaning stock control and the maintenance of cleaning equipment efficiently.
- Perform routine inspections of all dressing rooms and spot checks of all Front of House areas.
- Monitor timesheet submission to ensure budgets are adhered to.
- Supervise and participate in deep cleaning schedules or specialist cleaning methods that will be applied to auditoriums and any other nominated areas.
- Supervise the Housekeeping Team and participate in rear of house routines that complement and support the work of visiting companies as agreed with the Housekeeping Manager.
- Organise and complete waste collection adhering to recycling and green policies.
- Maintain cleanliness of all key external areas that are part of the arrival and welcome of visitors e.g., outside main entrance, Stage Door and emergency exits including stage dock external areas.
- Support and contribute to any initiatives that helps TRP achieve a recognised quality accreditation for the highest quality of cleaning being offered to our visitors.
- Provide a welcoming and accessible environment as you work across the estate, ensuring that TRP core values and behaviours are demonstrated.
- Report any defects with the building and its facilities in a timely manner.

The Person

Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work. To be successful in this role, you should be able to demonstrate the following skills, experience, and behaviour in line with these values.

Quality:
Taking pride in achieving excellence. We take responsibility for and pride in what we do, recognising each other’s good work. We set consistently high expectations and ensure that everyone has the skills to achieve excellence.

Collaboration:
Valuing

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