Visitor Experience Supervisor

2 weeks ago

Plymouth, United Kingdom Theatre Royal Plymouth Full time

Visitor Experience Supervisor

Reports to: House Manager

**Salary**: £24,000 per annum FTE

Contract: 1 x 40 hour per week contract & 1 x 20 hour per week contract available

Benefits: 28 days holiday per year (inclusive of bank holidays), Company Pension Scheme and great ticket offers

Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.

We are looking for two Visitor Experience Supervisors to assist with the customer service in our public spaces, auditoriums and backstage ensuring our visitors feel special and our buildings are safe and in tip-top condition.

Visitor Experience Supervisors will deliver excellent customer service supporting the welcome, auditoriums, sale of refreshments and merchandise whilst collaborating with other departments such as Box Office, Housekeeping, Stage Door, Technical and the visiting companies.

Inclusion and Diversity

We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.

The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.

In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.

How to Apply

Interview Date: - Week commencing 10 July

The Role

On joining TRP, we will introduce you to our core values and work through how they will help you deliver excellent customer service. Training will be provided to pass on good working knowledge of health & safety, food hygiene, safeguarding, security, licencing regulations and emergency evacuation procedures. You will also shadow and learn from our Front of House teams so you can have a strong understanding of the roles that you will supervise. We will complete regular reviews to help you settle in.

Customer Service
- To ensure the venue is safe, presentable, welcoming, and secure at all times
- Welcome, engage and interact with patrons, be conversational and respond proactively and positively to customer enquiries, promoting offers and opportunities at TRP where appropriate
- Check printed or e-tickets with electronic scanning and/or visual checks
- Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas
- Help with enquiries relating to hospitality, lifts, shows and access assistance
- Familiar with Box Office software, able to complete a transaction and investigate a booking enquiry
- Act as a First Aider (training will be provided)
- Ensure maintenance of equipment such as freezers, card machines, sanitisers and ticket scanners
- Liaise and communicate with any external service providers, i.e. emergency services and security officers
- Ensure safe evacuation of the entire building (members of public and teams) in the event of an emergency

Team Supervision
- When requested, supervise an area of the Front of House to support the work of the Front of House Managers
- Ensure the team are well-presented, proudly wearing and maintaining a high level of uniform standard
- Attend and pass on pre-performance briefs to communicate show details and patron requirements to Hospitality Assistants, Housekeeping Team, Ushers and Volunteers
- Assist Front of House teams to ensure the comfort of customers and the security of doors, emergency exits and the auditorium
- Act as the first point of contact for the FOH teams which includes hospitality, housekeeping, Stage Door, TR2 Reception, ushers and volunteers
- To assist House Management team with team rotas, job allocation and feedback about standards
- Understand budgets and be accountable for duties and tasks that link and impact
- Contribute to effective recruitment, induction and development of teams formulating and implementing training
- Fully understand the fire evacuation procedure and assist with fire drills and training sessions to ensure that team members are trained

Front of House Supervision
- Prepare the Front of House areas and open the building
- To take a lead and deliver specific requests for any room set up/pack down
- Carry out regular checks of the bu

  • Café Supervisor

    1 week ago

    Plymouth, United Kingdom Real Ideas Trading Limited Full time

    Real Ideas are looking for a Customer Experience Shift Supervisor to join our Immersive team. You will have day-to-day responsibility for the team of Customer Experience Hosts who are the first point of contact for Real Ideas members and visitors at Market Hall. You will play a vital role in ensuring everyone receives amazing customer experience, excellent...

  • Shift Supervisor

    2 weeks ago

    Plymouth, Plymouth, United Kingdom Real Ideas Trading Limited Full time

    Real Ideas are looking for a Customer Experience Shift Supervisor to join our Arts & Making team. You will have day-to-day responsibility for the team of Customer Experience Hosts who are the first point of contact for Real Ideas members and visitors at Ocean Studios. You will play a vital role in ensuring everyone receives amazing customer experience,...

  • Cleaning Supervisor

    1 week ago

    Plymouth, United Kingdom Churchill Contract Services Full time

    Job Overview: School Supervisor - start times 3.30 pm to 7.30pm daily - DBS required We are currently seeking a Cleaner Supervisor to join our team. As a Supervisor you will be Responsible for maintaining cleanliness and tidiness in various areas of our facility. This is a vital role in ensuring a safe and sanitary environment for both employees and...

  • Sia Door Supervisor

    3 weeks ago

    Plymouth, United Kingdom Delta Force Group Ltd Full time

    Door Supervisor **Duties**: - Monitor and control access to premises, ensuring only authorized individuals are allowed entry - Maintain a visible presence to deter any potential security threats or disruptive behavior - Conduct regular patrols of the premises to ensure the safety and security of all occupants - Respond promptly and appropriately to any...

  • Housekeeping Supervisor

    4 weeks ago

    Plymouth, United Kingdom Theatre Royal Plymouth Full time

    Housekeeping Supervisor Reports to: Housekeeping Manager **Salary**: £11.50 per hour Contract: 40 hours per week, permanent Benefits: 28 days annual leave (inclusive of Bank Holidays); company pension scheme, and great ticket offers! Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and...

  • Pla/3417 Visitor Support Officer

    2 weeks ago

    Plymouth, United Kingdom Plymouth City Council Full time

    Visitor Support Officer Role Profile We are recruiting for a seasonal Visitor Support Officer to help open Mount Edgcumbe House as a visitor attraction and event venue. You will need to have a strong proven track record of customer care, computer literate with a knowledge of ticketing systems, sales, till audits, and have a good grounding in merchandising...

  • Sia Door Supervisor

    2 weeks ago

    Plymouth, United Kingdom Southwest Security Limited Full time

    **Southwest Secuirty Limited** Due to expansion we are looking for **EXPERIENCED** **SIA DOOR SUPERVISORS** to join our team. If your passionate about maintaining a safe and secure environment we want to hear from you. **REQUIREMENTS**: - **VALID SIA LICENCE**: - **DOOR EXPERIENCE ESSENTIAL**: - **FAMILIARITY WITH EMERGENCY PROCEDURES**: - **FIRST...

  • Sia Door Supervisor

    4 weeks ago

    Plymouth, United Kingdom Southwest Security Limited Full time

    **Southwest Secuirty Limited** We are looking for **EXPERIENCED** **SIA DOOR SUPERVISORS** to join our team. If your passionate about maintaining a safe and secure environment we want to hear from you. This role in an **ADULT ONLY** environment in Union Street Plymouth **REQUIREMENTS**: - **VALID SIA LICENCE**: - **DOOR EXPERIENCE ESSENTIAL**: -...

  • Security Supervisor

    3 weeks ago

    Plymouth, United Kingdom OCS Full time

    **Job Reference: IS/DC/23-02/1086** **Job Title: Security Supervisor - Drake Circus** **Location: Site Based** **Site Address: Drake Circus** **Postcode: PL1 1EA** **Pay Rate: £12.50** **Hours per week: Variable Shift Rota - 07:00 - 19:00 - 42 hours per week** **About You** We are currently recruiting for a proactive and hard-working Security...

  • Sia Door Supervisor

    4 weeks ago

    Plymouth, United Kingdom Southwest Security Limited Full time

    **Southwest Secuirty Limited** We are currently looking for reliable and professional **SIA DOOR SUPERVISORS** to join our team. If your passionate about maintaining a safe and secure environment we want to hear from you **LOCATIONS**: - **PLYMOUTH CITY CENTRE - FAST FOOD OUTLET** **REQUIREMENTS**: - **VALID SIA LICENCE**: - **FAMILIARITY WITH...

  • Health Visitor

    1 month ago

    Plymouth, United Kingdom Livewell Southwest Full time

    Job summary POST: FullTime/Part Time Health Visitor LOCATION: Plymouth Locality - base to be confirmed HOURS: FullTime and Part Time Hours Available. SALARY: Agenda for Change Band 6: **************************************************************************************** Are you a Specialist Community Public HealthNurse /Health Visitor,...

  • Sia Door Supervisor

    4 weeks ago

    Plymouth, United Kingdom Southwest Security Limited Full time

    **SAB SECURITY SOUTHWEST LIMITED** Due to expansion we are looking for **EXPERIENCED** **SIA DOOR SUPERVISORS** to join our team, in the following areas: PLYMOUTH, EXETER, NEWQUAY, WADEBRIDGE and the surrounding areas Immediate start in all above areas. If your passionate about maintaining a safe and secure environment we want to hear from...

  • Sia Door Supervisor

    3 weeks ago

    Plymouth, United Kingdom Southwest Security LimitedSAB Security Full time

    **Southwest Secuirty Limited** Due to expansion we are looking for **EXPERIENCED** **SIA DOOR SUPERVISORS** to join our team as soon as possible. If your passionate about maintaining a safe and secure environment we want to hear from you. **REQUIREMENTS**: - **VALID SIA LICENCE**: - **DOOR EXPERIENCE ESSENTIAL**: - **FAMILIARITY WITH EMERGENCY...

  • Customer Experience Specialist

    3 weeks ago

    Plymouth, United Kingdom Mitie Full time

    **Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Part time - Customer Experience Specialist**: - **Monday...

  • Café & Events Supervisor

    3 weeks ago

    Plymouth, United Kingdom Real Ideas Trading Limited Full time

    Real Ideas are looking for a Cafe & Events Supervisor to join our Real Immersive team. You will have day-to-day responsibility for the café and team of Customer Experience Hosts who are the first point of contact for everyone who uses the Market Hall. You will play a vital role in ensuring everyone receives an amazing customer experience, and excellent...

  • Patient Services Assistant

    3 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Patient Services Assistants - Housekeeper 37.5hrs per week 07.30 - 15.30 Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification. Work with the Ward Team, in partnership with the...

  • Patient Services Assistant

    3 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Patient Services Assistants - Housekeeper 1. 22.5hrs per week 15.30 - 20.00 2. 35 hrs per week 07.30 - 15.00 Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification. Work with the...

  • Patient Services Assistant

    3 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Patient Services Assistants - Wards (evenings) Hours available are 20hrs, 16hrs, 10hrs **Preference will be given to internal Trust staff, as well as ‘ Priority ’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.** Work with the Ward Team, in...

  • Customer Experience Specialist

    3 weeks ago

    Plymouth, United Kingdom Mitie Full time

    **Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Part time - Customer Experience Specialist**: - **Monday...

  • Patient Services Assistant

    3 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Patient Services Assistants Domestic - PM shifts 37.5hrs driver pm - must have full driving licence 16 hours 8 hrs - weekends 25hrs **Preference will be given to internal Trust staff, as well as ‘ Priority ’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person...