Sales Associate

1 month ago

London, United Kingdom Tory Burch Full time

JOB SUMMARY

JOB SUMMARY

RESPONSIBILITIES

Drive the Business & Deliver Results
- Achievement of personal sales and metric goals.
- Build and maintain new and existing customer relationships.
- Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
- Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create the Customer Experience
- Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
- Demonstrate strong use of selling skills.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Take ownership for the transformational experience in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships.
- Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
- Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
- Contribute to maintaining all brand and operating standards to support brand consistency.
- Assist in maintaining store presentation standards.
- Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained.
- Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
- Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

PRIOR EXPERIENCE NEEDED
- 1-3 years of experience in a high volume, customer-driven retail environment.
- Strong personal selling and customer relations experience, along with verbal and written communication skills.

**REQUIREMENTS**:

- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
- Must be at least 18 years of age.

CORE SKILLS
- Adaptable - Change before you have to
- Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
- Entrepreneurial Spirit - Own it
- Takes initiative, doesn’t wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
- Collaborative - No “I” in Tory
- Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
- Client & Brand Focus - Put yourself in Tory’s shoes
- Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
- Live the Values - Being “Buddy”
- Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It’s not just what you do, but how you do it - Contributes to a positive and productive environment
- Functional Expertise - Know Your Stuff
- Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
- FOR PEOPLE MANAGERS: Team Builder - It’s all about “We”
- Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
- FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
- Challenges the current point of view - Puts ch

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