Qualifications Delivery Officer

4 months ago

Ringwood, United Kingdom ISEB Full time

**ISEB is looking for a highly organised, data-driven, and reliable Qualifications Delivery Officer to support the delivery of all ISEB’s qualifications and assessments, and to provide excellent support to customers working with our paper-based and digital examinations and qualifications.** Reporting to the Qualifications Delivery Manager, this role will work across the end-to-end production and delivery of ISEB’s examinations and assessments, working with the wider product team and ISEB’s external print, digital, and logistics partners. The Qualifications Delivery Officer will also support all customer service and key account management activities, working within ISEB’s customer support platform, helping to populate our self-service customer helpdesks with support content, and ensuring SLAs are adhered to. This role will also support the delivery of operational communications to schools, the running of ISEB’s registration portals, and the reporting of qualifications data and insight to the senior team.

This is **ideally a hybrid role**, with at least two days per week from our office in Ringwood, Hampshire. Salary £24-25k.

**ROLES AND RESPONSIBILITIES**
- Support the end-to-end operational production and delivery of all ISEB’s qualifications and assessments.
- Work across all processes and procedures involved in delivering ISEB’s qualifications and assessments to schools, including registration, exam paper production and delivery, as well as moderation, results, and certification as required.
- Support the creation and supply of production data packs to ISEB’s external print and digital exam production partners.
- Administer the naming of and secure storage and supply of ISEB’s exam papers, as well as ISBN allocation and all other processes involved with producing exam papers.
- Support with the administration of ISEB’s item writing commissioning and quality assurance processes.
- Gather useful data, customer feedback, and production and delivery statistics monthly, for analysis by the wider Qualifications team.
- Support the Qualifications Delivery Manager with designing and delivering on-brand operational communications for schools, to keep them updated on all aspects of qualifications and past paper delivery. Assist with ensuring school contact lists are maintained and up to date.
- Work with the Marketing & Digital team to provide customer feedback about ISEB’s online administration and registration platforms, as well as bug reporting and troubleshooting technical issues.
- Support the Qualifications team in creating the Copyright Booklet for each examination session, by pursuing and administering copyright clearance for materials used in ISEB's qualifications and assessments.
- Supply registration information to ISEB’s Accounts team for invoicing purposes.
- Support with the upload/creation of schools, invigilation centres, and other partners within ISEB’s online administration and registration platforms.
- Work with the Customer Experience team on customer support activities, working within ISEB’s Freshdesk customer support platform, and responding to customer enquiries within ISEB’s SLA policies.
- Support the maintenance and development of help articles and FAQs for ISEB’s self-service customer support portals.
- Through customer support activities, build relationships with schools to ensure their qualifications and delivery needs are being met and feedback is being heard and processed.
- Assist with telephone customer support as necessary by answering phones during publicised telephone support hours, and by phoning customers as required to give the most efficient and effective support on an ad hoc basis.
- Champion customer service and strive to ensure that all customers are always getting the best support possible.

**PERSON & TECHNICAL SPECIFICATION**
- Excellent organisational and time-management skills, as well as both written and verbal communication skills.
- Ideally, experience with using Freshdesk or a similar platform to deliver customer service.
- Great written and verbal communication skills, and problem-solving skills.
- Experience with WordPress and/or WooCommerce a bonus.
- Experience with supporting customers with regards to an online shop/e-commerce platform a bonus.
- A deep curiosity for learning new things. You will be expected to develop a good understanding of all key components of our existing and new products, and a clear understanding of our key customer groups to fully understand our customers and deliver excellent customer service.
- A customer-centric approach, that puts the customer at the heart of everything ISEB does.
- A self-starter who is comfortable and confident with approaching other colleagues for information and who learns new technologies and systems quickly.
- Ideally, experience in and an understanding of the education, assessment, and/or education technology sectors.

**Salary**: £24,000.00-£25,000.00 per year

**Benefi

  • Qualifications Delivery Officer

    3 months ago

    Ringwood, United Kingdom ISEB Full time

    **ISEB is looking for a highly organised, data-driven, and reliable Qualifications Delivery Officer to support the delivery of all ISEB’s qualifications and assessments, and to provide excellent support to customers working with our paper-based and digital examinations and qualifications.** Reporting to the Qualifications Delivery Manager, this role will...

  • Postperson with Driving

    4 months ago

    Ringwood, United Kingdom Royal Mail Full time

    ​Delivery Postie with Driving Job reference: 311968 Location: Ringwood Delivery Office, BH24 3QQ Job type: Permanent contract  Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 07:00 and 19:00 E.g. 08:30 - 14:30 Sunday working from Christchurch Delivery Office (BH23 2FB) or Winton Delivery Office (BH11 8JP) Due...

  • Postperson with Driving

    3 months ago

    Ringwood, United Kingdom Royal Mail Group Full time

       ​Delivery Postie with DrivingJob reference: 311968Location: Ringwood Delivery Office, BH24 3QQ  Job type: Permanent contract Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 07:00 and 19:00 E.g. 08:30 - 14:30Sunday working from Christchurch Delivery Office (BH23 2FB) or Winton Delivery Office (BH11 8JP)       ...

  • Business to business delivery

    3 months ago

    Ringwood, United Kingdom Wild Recruitment Full time

    Business to Business Courier Driver - Ringwood - £12 Wild Recruitment are looking for experienced courier drivers for the Poole, Bournemouth and Verwood areas As a delivery driver you will require: - A good level of communication - Have a clean, full UK Driving Licence Monday to Friday, (Apply online only) You will feel confident driving a 3.5T...

  • Business to business delivery

    3 months ago

    Ringwood, United Kingdom wild recruitment Full time

    Business to Business Courier Driver - Ringwood - £12 Wild Recruitment are looking for experienced courier drivers for the Poole, Bournemouth and Verwood areas As a delivery driver you will require: - A good level of communication - Have a clean, full UK Driving Licence Monday to Friday, 0600-1500 You will feel confident driving a 3.5T vehicle and have...

  • Business to business delivery

    2 weeks ago

    Ringwood, United Kingdom Wild Recruitment Full time

    Business to Business Courier Driver - Ringwood - £12 Wild Recruitment are looking for experienced courier drivers for the Poole, Bournemouth and Verwood areas As a delivery driver you will require: - A good level of communication - Have a clean, full UK Driving Licence Monday to Friday, You will feel confident driving a 3.5T vehicle and have plenty of...

  • Business to business delivery

    3 months ago

    Ringwood, United Kingdom Wild Recruitment Full time

    Business to Business Courier Driver - Ringwood - 12Wild Recruitment are looking for experienced courier drivers for the Poole, Bournemouth and Verwood areas As a delivery driver you will require:- A good level of communication- Have a clean, full UK Driving Licence Monday to Friday, (Apply online only) You will feel confident driving a 3.5T vehicle and...

  • Courier Delivery Specialist

    3 weeks ago

    Ringwood, Hampshire, United Kingdom wild recruitment Full time

    Business to Business Courier Driver Opportunity Wild Recruitment is seeking an experienced Courier Delivery Specialist for the Poole, Bournemouth, and Verwood areas. As a Logistics Driver, you will require: A high level of communication and interpersonal skills A clean, full UK Driving Licence Monday to Friday availability You will feel confident operating...

  • Courier Delivery Specialist

    4 weeks ago

    Ringwood, Hampshire, United Kingdom VPG Full time

    Job SummaryWe are seeking a skilled Courier Delivery Specialist to join our team at VPG. As a key member of our logistics team, you will be responsible for delivering samples to clients in a safe and timely manner.Key ResponsibilitiesDelivery and TransportationDrive in a safe manner to maintain the reputability of VPG.Adhere to collection times agreed...

  • IT Delivery Manager

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Living (Developments) PLC Full time

    {"h1": "IT Delivery Manager", "p": "We are seeking an experienced IT professional to lead and deliver technology services and solutions across the business. As the IT Delivery Manager, you will be responsible for producing and implementing a technology IT Strategy that contributes and aligns towards our corporate goals and improves efficiency of company...

  • IT Delivery Manager

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Living (Developments) PLC Full time

    {"h1": "IT Delivery Manager", "p": "We are seeking an experienced IT professional to lead and deliver technology services and solutions across the business. As the IT Delivery Manager, you will be responsible for producing and implementing a technology IT Strategy that contributes and aligns towards our corporate goals and improves efficiency of company...

  • Courier Delivery Specialist

    3 weeks ago

    Ringwood, Hampshire, United Kingdom VPG Full time

    Job SummaryWe are seeking a skilled and reliable Courier Delivery Specialist to join our team at VPG. As a key member of our logistics team, you will be responsible for delivering samples to clients in a safe and timely manner.Key ResponsibilitiesDelivery and TransportationDrive in a safe and professional manner to maintain the reputation of VPG.Adhere to...

  • Courier Delivery Specialist

    3 weeks ago

    Ringwood, Hampshire, United Kingdom VPG Full time

    Job SummaryWe are seeking a skilled and reliable Courier Delivery Specialist to join our team at VPG. As a key member of our logistics team, you will be responsible for delivering samples to clients in a safe and timely manner.Key ResponsibilitiesDelivery and TransportationDrive in a safe and professional manner to maintain the reputation of VPG.Adhere to...

  • Courier Driver

    3 weeks ago

    Ringwood, United Kingdom Wild Recruitment Full time

    Business to Business Courier Driver - Ringwood - £10.80Wild Recruitment are looking for experienced courier drivers for the Poole, Bournemouth and Verwood areasAs a delivery driver you will require:- A good level of communication- Have a clean, full UK Driving LicenceMonday to Friday, (Apply online only)You will feel confident driving a 3.5T vehicle and...

  • IT Delivery Manager

    4 months ago

    Ringwood, United Kingdom Churchill Retirement PLC Full time

    Job Title:IT Delivery Manager Location:Ringwood, HampshireReward & Benefits: Competitive salary, company car or car allowance & excellent Colleague benefits ​ About us We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you. We’re a family-run, privately-owned...

  • Chief Financial Officer

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Bond Williams Limited Full time

    Job SummaryBond Williams Limited is seeking a highly skilled and experienced Chief Financial Officer to join their team. As a key member of the leadership team, you will be responsible for overseeing the financial management of the company, ensuring accurate and timely financial reporting, and driving business growth through strategic financial planning.Key...

  • Office Administrator

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    Office AdministratorBased in a modern office environmentAttractive Salary & Employee BenefitsFull-time position, Monday to FridayWe are excited to announce a new opportunity within our Administration team at Churchill Estates Management Ltd.About the RoleThe Office Administrator will be an integral part of a dedicated team, providing essential administrative...

  • Office Administrator

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    Job Overview Position: Administrator Location: Ringwood, Hampshire Salary: Competitive with Company Benefits Work Schedule: 37 hours per week, Monday to Friday Role Summary The Administrator will be an integral part of a focused team of professionals situated in a contemporary office environment. This role is essential in ensuring that administrative...

  • Office Support Specialist

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Aspire Jobs Limited Full time

    Job OverviewWe are seeking an experienced Administrator to join our professional services team based in Ringwood. The successful candidate will provide administrative support to our growing team and contribute to the delivery of high-quality services.Key Responsibilities:Provide administrative support to the team, including data entry, filing, and...

  • Office Support Specialist

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Aspire Jobs Limited Full time

    Job OverviewWe are seeking an experienced Administrator to join our professional services team based in Ringwood. The successful candidate will provide administrative support to our growing team and contribute to the delivery of high-quality services.Key Responsibilities:Provide administrative support to the team, including data entry, filing, and...