Multi Business Receptionist Full-time
5 months ago
Bored at your current job?
Would you like to work for a modern forward-thinking company that puts its staff and the working environment in first place? If the answer is yes and you would like to make £28,080.00 a year, then this is an opportunity that cannot be ignored.
We are looking for multi-skilled and enthusiastic customer-focused individuals to join our team at our new offices in Reading as a Multi Business Receptionists, answering calls from different businesses across the UK.
The calls are extremely varied and range from taking basic details, transferring calls, customer service calls to answering questions, taking payments, or booking appointments.
Our staff are at the very centre of what we do, we do not offer zero-hour contracts, and this position does NOT involve any selling or sales calls. Inbound customer service is our sole mission.
**Requirements**:
You should be reliable, enthusiastic, flexible, and most of all friendly with real drive and passion. Previous telephone experience is desirable but not essential, however, you must be a good communicator:
**Virtual Receptionist Role**
- Providing and outstanding first impression.
- Delivering exceptional customer service.
- Remaining calm under stressful situations.
- Inbound and outbound call handling for multiple businesses.
- Scheduling and confirming appointments.
- Working in a fast-paced environment.
- Taking accurate and concise information as swifty as possible.
- Expertly navigating our agent system.
**Essential **Criteria**:
- A minimum typing speed of 35 WPM.
- Expert listening skills.
- A high level of computer literacy.
- Exceptional grammar and punctuation skills.
- The ability to multitask.
- Proven history of providing excellent customer service.
***:
**Desirable Criteria**:
- Reception experience.
- Inbound and outbound call-handling in a fast-paced environment.
- Call centre experience.
- Be located within a 10-mile radius of the Reading area.
**Working Hours**
Availability between the hours of 08:00 and 20:00 Monday to Friday
Availability between the hours of 08:00 and 20:00 on either Saturday or Sunday
(When a weekend shift is worked a day off in lieu is granted during the week)
**Location**
The office is a five-Minute walk from Reading train station, the river Thames and is now accessible via the brand-new Elizabeth Line.
**What we offer**
- 25 days paid holiday including bank holidays.
- A positive and reassuring working environment.
- A strong team of like-minded people.
- A long-established and growing company.
- Mental health support via Spill as standard.
- We offer our people a broad range of opportunities to grow across the business.
**Job Types**: Full-Time, Permanent
Full-time hours: 40 per week
**Salary**: Starting salary of £28,080.00 per year (£13.50 p/h)
**Benefits**
- Company events
- Company pension contribution
- Additional cash benefits.
- Access to complimentary drinks and snacks.
**The Application Process**
- Please answer the screening questions provided.
- Upload you most current CV.
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