Receptionist

7 months ago


Reading, United Kingdom The Orthodontic Centre (Reading) Ltd Full time

The Orthodontic Centre (Reading) Ltd is looking to recruit a full-time receptionist to work between our **Reading **and **Theale **practices.

**Position Overview**:
**Attributes/Experience**:

- Experience in reception work (ideally medical) and customer service is essential
- Highly organised
- Able to work in a fast paced environment
- Excellent verbal & written English skills are essential
- Immaculate but professional appearance

**Main Responsibilities**:

- Answer the telephone within 3 rings in a friendly, helpful and courteous manner
- Dealing with any complaints that may arise to the best of your ability before passing to a higher member of staff
- Checking & making/changing appointments when necessary
- Welcome all patients arriving at the practice
- Observe patient confidentiality at all times
- Ensure that the appointment system is efficient and accurate
- Collect and record patient payments
- Encourage prompt payments, chase outstanding debts when needed
- Scanning of documents
- Liaise with dental laboratories, dental companies and other organisations as required
- Frank the outgoing post and take to the post box/office when required
- Participate in opening and closing/locking up the practice and also Saturday clinics on a rotated basis

Working hours are: Monday 8am-4.30pm (Reading or Theale), Tuesday 8.15am-5.15pm or 10am-7pm (Reading), Wednesday 8.15am-5.30pm (Reading), Thursday 8.15am-5.15pm or 10am-7pm (Reading or Theale) and Friday 7.45am-4.15pm (Reading) with 1 Saturday morning per month on a rotational basis (Reading).

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: Receptionist for Reading & Theale


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