Inbound Call Centre Agent

3 months ago


Maidstone, United Kingdom Haynes Brothers Ltd Full time

Due to business growth we are looking to strengthen our aftersales booking team and we are looking for committed people to join our experienced team.

Full or part time considered. Based at our Head Office in Maidstone.

**Responsibilities**:

- Working within an office environment using a management system to book vehicles for service or repair for our busy Ford Commercial Centre.
- Answering incoming calls from customers and providing assistance with their enquiries or concerns.
- Entering customer information and details accurately into the system.
- Recommending products or services to customers when appropriate.
- Communicating effectively and professionally with customers.
- Maintaining a high level of phone etiquette and customer service skills

**Experience and Skills**:

- Excellent communication skills and confidence to deal with vehicle bookings.
- Enthusiasm and self-motivation.
- Must be a team-player and enjoy liaising with customers, with a view to enhance customer retention.
- Excellent phone etiquette and interpersonal skills.
- IT literate (full systems training will be provided).
- Strong data entry skills with attention to detail.
- Exceptional customer service skills.
- Previous experience within the motor trade, in a service advisor role (preferable).

This is an excellent opportunity for individuals who are passionate about providing exceptional customer service over the phone. If you have the required skills and experience, we would love to hear from you

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Maidstone: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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