E Commerce Customer Service Assistant

1 month ago


Liverpool, United Kingdom MC Products uk Ltd Full time

Established in 1985, MC Products UK Ltd is a successful, mature business based in Kirkby Merseyside. The business predominately supplies emergency services, government departments and private clients with uniform and PPE solutions and is one of only a few companies left still designing and manufacturing in the UK. Since its incorporation the business has built a strong reputation worldwide for reacting quickly to client’s needs and delivering industry leading levels of customer service.

We are currently recruiting for an ecommerce customer service assistant to join our team to help field a growing number of customer enquiries.

**Daily duties and responsibilities**
- Manage back orders & communication with Customers.
- Order/job entry and allocation.
- Help to ensure all shipments are shipped on time as required.
- Management of post for the warehouse, both incoming and outgoing.
- To undertake front of house duties, including meeting, greeting and attending to the needs of clients.

**Requirements**:

- Previous experience working in customer service is essential, ideally with previous credit card processing and general business administration support duties.
- Conscientious with meticulous attention to detail and high standard of numeracy.
- Ability to manage a varied workload and prioritise work within a fast-paced environment.
- Excellent written and verbal communication skills.
- Computer skills are essential, the successful applicant must have past experience of using Microsoft Office packages including Word and Excel.
- Applicant must be agreeable to MC Products UK Ltd performing a CRB check.
- 5 GCSE’s (or equivalent) grade C or above including Mathematics & English.

**Benefits**
- Continuous ongoing training and support
- 28 days holiday

**Job type and hours**
- Full time - 35 hours
- Monday to Thursday 9am to 5pm
- Friday 9am to 2pm

**Salary**
- £21,000 per year

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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