Accommodation Assistant

2 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

The role of Accommodation Assistant is to support the Accommodation Manager to deliver and maintain a cost effective and efficient residential accommodation service to all service users at the Leicester General and Glenfield General Hospital sites and through a nomination agreement with Sovereign Housing Group, accommodation for Trust employees at the Walnut Street residencies.

The Accommodation Department is part of the Estates & Facilities at the University Hospitals of Leicester NHS Trust.

The Accommodation Team are a friendly, hard working team that provide accommodation for staff members of the University Hospitals of Leicester NHS Trust and the Leicester Partnership Trust at all 3 hospitals.

Our aim is to provide safe, clean and affordable accommodation to all staff that require accommodation.

Optimise the relationship with tenants as customers of a high quality service

Maximise accommodation bookings to ensure income targets are achieved

Ensure all invoices are raised and presented to tenants in a timely manner ensuring all monies owed to the Trust are fully recovered

Ensure all payroll forms are raised correctly and sent to Payroll in a timely manner

Minimise void times through efficient letting processes

Manage waiting lists where appropriate

Manage and maintain all relevant data bases

Produce all tenancy documentation in a timely manner

Acknowledge and respond to complaints both formal and informal referring these for management attention/action if necessary.

Monitor property repairs and planned maintenance to ensure these are carried out in a timely manner.

Be responsible for ensuring that all tenants are notified by the end of February of the revised rent levels to be introduced from 1st April each year.

Assist the Accommodation Manager to monitor expenditure remains within allocated department budget and appropriately controlled

Assist the Accommodation Manager with the marketing of the residential accommodation to maximise income to the Trust

Carry out other duties deemed appropriate by the Accommodation Manager and within the scope of the post holders ability.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

Optimise the relationship with tenants as customers of a high quality service

Maximise accommodation bookings to ensure income targets are achieved

Ensure all invoices are raised and presented to tenants in a timely manner ensuring all monies owed to the Trust are fully recovered

Ensure all payroll forms are raised correctly and sent to Payroll in a timely manner

Minimise void times through efficient letting processes

Manage waiting lists where appropriate

Manage and maintain all relevant data bases

Produce all tenancy documentation in a timely manner

Acknowledge and respond to complaints both formal and informal referring these for management attention/action if necessary.

Monitor property repairs and planned maintenance to ensure these are carried out in a timely manner.

Be responsible for ensuring that all tenants are notified by the end of February of the revised rent levels to be introduced from 1st April each year.

Assist the Accommodation Manager to monitor expenditure remains within allocated department budget and appropriately controlled

Assist the Accommodation Manager with the marketing of the residential accommodation to maximise income to the Trust

Carry out other duties deemed appropriate by the Accommodation Manager and within the scope of the post holders ability.

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