Customer Service Representative

4 weeks ago

Leicester, United Kingdom Centre for Health and Disability Assessments Full time

**Introduction**

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**

To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running ofassessments across all relevant channels.

**Essential Job Duties**
- Fully manage each day’s appointment sessions
- Carry out reminder calls to customers for appointments
- Monitor session progress and backfill appointments where necessary
- Identify additional support with other sites where necessary in management of the appointment session
- Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
- Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
- Arrange travel for customers who require assistance in getting to their appointment
- Provide a professional outstanding service to customers in line with CHDA vision and values
- Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
- Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
- Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
- Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
- Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
- Co-ordinate incoming and outgoing post, ensuring **All** files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
- Carry out stop and searches for any missing customer files
- Update records accurately using in house computer system
- Provide cover at other sites on occasion
- General administrative duties
- Daily test of Solo Protect device, designed to protect employees
- Regularly test of panic alarms designed, to protect employees
- Regular WIP checks (Fortnightly)
- Maintain and order stationary, including keeping all reception leaflets and information up to date
- Prepare and distribute confidential customer documentation securely across different teams within CHDA
- Arrange and set up additional equipment for Health Care Practitioners

**Education and Experience Requirements**

**Qualifications & Experience**
- Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Experience in dealing with both internal and external stakeholders (preferred not essential)
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems

**Individual Competencies**
- Demonstrable experience in an administrative or customer service position
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to demonstrate prioritisation skills when multi-tasking
- Ability to deliver work to set targets and specified standards
- Self motivated: Ability to work unsupervised and use own initiative
- Ability to remain calm in difficult situations
- A positive enthusiastic approach to solving problems
- Proven ability to make logical and solid decisions
- Flexible and adaptable to meet the needs of the business and our customers

**CHDA Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

  • Customer Service Representative

    4 weeks ago

    Leicester, United Kingdom DRAIN DOCTOR DRAINAGE & PLUMBING Full time

    **Customer Service Representative - Job Description** You will be a motivated individual who always provides optimum customer service. Ideally with experience being on the phone and willing to learn and develop. You will therefore have a practical and problem-solving mind and enjoy being thorough in everything you do. **Benefits of being a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Leicester, United Kingdom Recoturbo Full time

    Recoturbo is one of the UK’s leading turbocharger remanufacturers. We are looking for a customer-oriented service representative. As a customer service representative, you will be our client’s primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing...

  • Customer Service Representative

    4 weeks ago

    Leicester, United Kingdom Recoturbo Full time

    Recoturbo is one of the UK’s leading turbocharger remanufacturers. We are looking for a customer-oriented service representative. As a customer service representative, you will be our client’s primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing...

  • Customer Service Representative

    4 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    **Do you love a challenge? Do you thrive when providing great customer service?** If so, we'd love to have you join us as a Customer Service Representative in our Retentions Team. **In our department**: You will be working as a Customer Service Representative in our Retentions department, working alongside our dynamic team, helping our customers who turn...

  • Customer Service Representative

    1 week ago

    Leicester, Leicester, United Kingdom Recoturbo Full time

    Recoturbo is one of the UK's leading turbocharger remanufacturers. We are looking for a customer-oriented service representative.As a customer service representative, you will be our client's primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing customer...

  • Customer Service Representative

    3 weeks ago

    Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £29,00 - £34,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for...

  • Customer Service Representative

    3 weeks ago

    Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...

  • Customer Service Representative

    2 weeks ago

    Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...

  • Customer Service Representative

    4 weeks ago

    Leicester, United Kingdom Reflex Labels Full time

    Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating out of multiple sites globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has an opportunity for a Customer...

  • Customer Service Representative

    3 weeks ago

    Leicester, United Kingdom Defiance Marketing Ltd Full time

    Defiance Marketing is a dynamic and rapidly growing direct marketing company specializing in face-to-face customer acquisitions. We're dedicated to delivering exceptional results for our clients through our enthusiastic and talented team of Brand Ambassadors. Our unique approach to marketing has enabled us to build strong connections with both our clients...

  • Customer Service Representative

    4 weeks ago

    Leicester, United Kingdom TP Organisation Full time

    Overview: We are seeking enthusiastic and outgoing individuals to join our team as Brand Ambassadors. As a Brand Ambassador, you will represent our company and products, engaging with potential customers to promote brand awareness and drive sales. **Responsibilities**: - Communicate effectively with consumers to promote brand messaging - Market products or...

  • Customer Service Representative

    10 hours ago

    Leicester, United Kingdom TP Organisation Full time

    Overview: We are seeking enthusiastic and outgoing individuals to join our team as Brand Ambassadors. As a Brand Ambassador, you will represent our company and products, engaging with potential customers to promote brand awareness and drive sales. **Responsibilities**: - Communicate effectively with consumers to promote brand messaging - Market products or...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Double F Organization Full time

    **Do you like talking to people?** **Would you like to make money doing that?** - **APPLY NOW **_to join our team as a customer sales representative; - **NO EXPERIENCE NEEDED**_ - we provide free coaching for you to make as much money as you want! Willing to **learn these skills;** - Communication skills - People skills - Listening skills - Work ethic -...

  • Customer Services Representative

    2 weeks ago

    Leicester, United Kingdom Forst (UK) Ltd Full time

    Forst (UK) Ltd are a leading special purpose Engineering cutting tool manufacturer specializing in the design and manufacture of quality broach cutting tools for the Aerospace and Automotive sectors. We have a permanent job Vacancy for a Customer Services Representative **This will be a varied and interesting job role with the following...

  • Customer Service Representative

    2 weeks ago

    Leicester, United Kingdom Zenco Legal Limited Full time

    **About us** Zen Legal Limited is a small business in Leicester. We are innovative, laid back and approachable, and our goal is to help people and provide services that are Amazing, Accessible and Affordable.. Our work environment includes: - Modern office setting - Growth opportunities - Relaxed culture **Join Our Team at Zenco: Making Customer Service...

  • Customer Service Representative

    1 week ago

    Leicester, Leicester, United Kingdom The Recruitment Source Full time

    We're recruiting for Customer Service Advisors working fully remote from home. Career progression and flexible shifts available.Customer Service advisor benefits:Up to 6% contributory pension schemeA range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual...

  • Customer Service Representative

    3 weeks ago

    Leicester, United Kingdom Gray Marketing Full time

    New year, New You! Are you looking to build new skills, break new comfort zones and ultimately become the best version of yourself in 2023? Have you decided that you want to make that change? There is no better time than now! Start the new year with a new opportunity. Based in Leicester city centre, Gray Marketing is on the hunt for new sales and...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Bestway Group Full time

    _**We are looking for people who want to further their career by joining our industry leading and award winning Bestway field sales team!**_ **About our Benefits**: - 3-week in depth and professional training programme - £23,878 per annum basic salary with the average employee on £25,000-£35,000+ OTE - Earn from 1st £ with an uncapped “sell more earn...

  • Customer Service Representative

    1 week ago

    Leicester, Leicester, United Kingdom NCB Foodservice Full time

    About UsNCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat, fruit,...

  • Customer Service Representative

    1 week ago

    Leicester, Leicester, United Kingdom NCB Foodservice Full time

    About UsFind out more about this role by reading the information below, then apply to be considered.NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.Our strategy of seasonal, sustainable and local...