Senior Team Leader
6 months ago
**Duties and Responsibilities**:
- Motivate and manage a team of MTOs to achieve, and where possible exceed, all performance objectives. Record performance reports and make recommendations for improvements
- Monitor performance, timekeeping, attendance, overtime and sickness levels of team and action as per procedures. Carry out team member appraisals in line with agreed schedule
- Effectively manage resources to achieve KPI’s (quality, service, absence).
- Ensure a proactive approach to Health and Safety and compliance with relevant policies
- Ensure all product is handled correctly to avoid damage. Support with non-conformance investigations and report back to the Quality Manager / Line Manager as applicable
- Be committed to continuous development in line with operational needs, constantly striving for increased efficiency, productivity, and growth.
- Maintain two-way communication with team members
- Provide a responsive and professional service to customers, attending customer meetings where required to fully understand their business
- Monitor and action IT reports and requests,
- Carry out Personal Development Reviews (PDRs) to agreed schedule
- Update and maintain all processes and work instructions, ensuring all staff are fully trained, in line with internal training requirements
- Act as key holder for designated site(s) as required
- Deputise for the Team Manager or other Team Leaders as required
- Maintain stock accuracy/integrity to contractual level and target continuous improvement in accuracy levels
- Operate within the Wincanton values - Excellence, Integrity, Passion, Proactivity, Togetherness and Trust
**Skills and Experience**:
- Able to provide and understand the need for a high standard of customer service
- A proactive, flexible and "can do" attitude to resolve issues and challenges
- The individual needs to be able to demonstrate attention to detail and an accurate and precise way of working
- PC literate and numerate with good communication skills, including a minimum of a basic understanding of Microsoft Office as required
- Demonstrate good team motivation and communication skills
- Flexibility is required regarding shift patterns
- Possess a positive attitude and the ability to suggest methods of improvement and be actively involved in improvement techniques
- Ability to use IT Systems in accordance with training provided
- Good use of Six Sigma and Lean techniques
- Ability to train others to a high standard
- Compliance with manual handling procedures
**What we offer**:
Salary up too £30,000 per annum
Monday - Friday
Generous holiday allowance with the option to buy more
Retail discount
Free Parking
Pension scheme
Death in Service benefit
Healthcare Cash Plan
Payroll Giving
Shares Scheme
Cycle to Work Scheme
Wellbeing Portal
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