Fulfilment Team Leader

3 months ago

Fareham, United Kingdom Ridown Group Full time

**Do you have experience working in logistics or fulfilment and are on the lookout for an exciting new opportunity where you can deliver epic broadband experiences to our customers?**

Onestream is on the hunt for a legendary Fulfilment Team Leader to join our awesome team. As a Fulfilment Team Leader, you'll be responsible for ensuring the efficient running of the Fulfilment function of the business, ensuring stock levels cover our customer orders, balancing dispatching hardware, booking in hardware, reporting and other tasks.

**Who are we?**

Onestream offer the highest quality broadband across the UK, and pride ourselves on the very best customer service. With our recent £40m contract with Vodafone, we're committed to making sure we have the very best people for the job. We take your career development seriously, believing in fostering growth through coaching, shadowing, exciting online learning, and external opportunities. We have an incredible in-house Learning and Development team who will support your growth from day one, providing you with the tools and knowledge you need to succeed.

As part of the Ridown Group, we have two of the best people in the business at the forefront of everything we do, with an enviable reputation for building and growing brands into multi-million-pound success stories. Together, Ridown’s co-founders have more than five decades of commercial experience, and instinctively understand how to supercharge the success of great businesses.

**_

**The Details**:

- Fully office based with our fun and vibrant team in Whiteley, Hampshire (near Solent Hotel)
- Monday to Friday 8:30am - 5:30pm (occasional Saturdays as required)
- 29 days per year inclusive of Bank Holidays, PLUS additional leave for late starts, early finishes, long lunches, appointments
- £26,500 per annum salary
- Recruitment process - There will be a face-to-face interview process for this role, following a successful screening call. Please let us know if you require any adjustments to be made for either.

**Here's What You'll Conquer**:

- Leading and Managing the Fulfilment team, getting best out of the team whilst setting a positive example
- Configuring broadband equipment and other ISP services for shipping to customers
- Coordinating with suppliers and logistics partners to ensure timely delivery of equipment
- Managing inventory levels and ensuring sufficient stock levels are maintained
- Analysing and anticipating required stock levels
- Communicating with customers to provide tracking information and updates on delivery status
- Handling customer inquiries and issues related to shipping and delivery
- Ensuring all orders are processed and shipped in accordance with company policies and procedures
- Creating reports and analysing data to identify trends and areas for improvement in the fulfilment process
- At least 1 year's experience in a fulfilment or logistics role
- Excellent organisation and time management skills
- A strong attention to detail and accuracy
- The ability to confidently work under pressure in a fast-paced environment, and prioritise tasks accordingly
- Strong problem solving skills
- Good knowledge of Microsoft 365 package
- Strong leadership and people management skills
- A methodical approach and strong organisational skills

**What we offer**:

- Ongoing training and development to keep your skills razor-sharp
- A supportive team environment where your success is celebrated
- Opportunities for growth and advancement within the company or group
- Quarterly group-wide social events, including the annual trip to Goodwood races
- Trips abroad to places like Dubai & Ibiza
- An extra £500 in your pocket for each person you refer to join our team
- Onsite bar to enjoy on a Friday with the team
- Your birthday off work - it's the most important day of the year
- Additional leave for each year you celebrate an anniversary with us
- 12 hours MyTime allowance for appointments, starting later, finishing earlier (no need to use annual leave)
- Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges and prizes such as cash, shopping vouchers, dining out vouchers, spa days, free PT sessions
- Discounts on tech & devices

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