IT Team Leader

2 weeks ago


Fareham, United Kingdom Two Saints Full time

We have an excellent opportunity within our organisation for an IT Team Leader to assist the IT manager to deliver a high quality information, communication and infrastructure service to the whole organisation.

**Your main responsibilities will include**:

- Assisting the IT manager with all aspects of support for the infrastructure, hardware and software plus the delivery of systems and support to all staff.
- Assisting in ensuring that all IT policies and procedures are applied and followed by staff
- Working with IT staff to maintain information about IT services, alerts and training guides on our staff intranet and perform new equipment installations, moves and changes
- The maintenance and development of accurate asset records (hardware, software and licences)
- Ensuring the organisation maintains a good level of IT security
- Managing / assisting in developing system improvements.
- Ensuring the smooth running of day-to-day operations, particularly in the IT manager’s absence reporting to the finance director and the senior management team if required.
- Managing key projects at the request of the IT Manager
- Working closely with the IT Manager in ensuring the organisation has a suitable IT strategy in place and assist in implementing this, including any business transformation.
- Managing a small team of staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
- Creating and developing required reports for the organisation, including producing monthly and quarterly reports for the senior management teams.

**What do you need to have?**
- Full drivers’ licence and access to a vehicle
- Experience of working in a small multi skilled IT team
- Good standard of general education
- Ability to work to deadlines and prioritise tasks
- Flexible and approachable attitude
- Customer service approach dealing with different client audiences
- Honesty and integrity
- Understanding of ‘quality’ related to accurate data recording and reporting
- Ability to explain technical issues in such a manner that non-technical staff can understand

**Technical IT skills**:

- Citrix or other virtual desktop delivery
- VMWare or similar virtual server infrastructure
- Backup and Disaster Recovery
- MS Exchange
- Active Directory
- MS Windows and Office
- MS SQL query and reporting
- Basic Networks and Infrastructure

**What we offer in return**:

- Pension with life cover
- Generous holiday allowance
- Extra mile awards for outstanding work
- Work offers including discounted shopping vouchers, days out and holidays
- Confidential employee assistance programme
- Employee voice - our staff council

**We support and develop our staff by providing**:

- A comprehensive induction and training programme
- Management training
- Trauma-informed care
- Specialist training, coaching and development opportunities linked to personal development plans
- Access to accredited qualifications


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