Customer Service Advisor

2 weeks ago


West Molesey, United Kingdom I P S Pharma Full time

We are a Pharmaceutical Manufacturer currently seeking an ON-SITE UK BASED **Customer Service Advisor**. The position will include interacting with customers, and to provide and process information in response to enquiries, concerns and requests about products and services. In all cases operating within the required SOPs.

On a day to day basis the responsibilities of this role will include:
Receiving customer orders for Specials and acknowledging receipt
- Processing orders onto the SAP ERP system
- Liaising with customers and keep them informed of the progress of their orders
- Resolving any customer complaints
- Updating the SAP CRM as required
- Placing orders with Procurement
- Ringing customers back with ETA for their order when it is not going to be a next day service

Hours: 10am-7pm Mon-Fri

Start date: 12/12/2024

**Job Types**: Full-time, Permanent

**Salary**: £21,673.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Application deadline: 02/02/2024



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