Caseworker (Private Sector Housing)

2 months ago


Eastbourne, United Kingdom Eastbourne Borough Council Full time

**Customer First Resolution Team Advisor - Private Sector Housing**

**Permanent**

**Based in Eastbourne and Lewes**

**37 hours per week**

**Band C, £24,286 - £25,537**

We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory Services team who work closely with businesses to deliver our Private Sector Housing service across Lewes District Council and Eastbourne Borough Council areas.

As an Advisor you will:

- Provide customer focused advice on a range of issues.
- Effectively handle cases in conjunction with Specialist Advisors
- Provide support to a team of Specialists in managing databases taking responsibility for the quality of data for two databases Northgate/ Assure and Civica APP, taking responsibility for updating the systems and the customer.
- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
- Review and moderate reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
- Actively develop and maintain a good working knowledge of the councils processes and procedures

**Salary**: £24,286.00-£25,537.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- social work: 1 year (preferred)

Licence/Certification:

- HCPC (preferred)

Work Location: In person

Reference ID: JTP/24/274611


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