Contact Centre Advisor
7 months ago
**Contact Centre Advisor - GoodByeCar**
**Vardy Central**
**40 hours - 5 day week shifts across Monday to Saturday**
**£23k basic plus £4k bonus + Excellent benefits**
Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.
We are currently seeking a dedicated professional to join our head office team on a full-time, permanent capacity. Your primary responsibilities will involve managing GoodByeCar leads efficiently through our CRM system. You will be the first point of contact for potential customers, promptly responding to inquiries through various digital channels and over the phone. Additionally, your role will encompass guiding customers through the digital vehicle valuation process. This may involve assisting them in uploading images via our system or conducting live video valuations to provide them with an accurate assessment of their vehicle's worth.
**What you will be doing**
- Intervening in AI lead conversations with the guests to take over the conversation where appropriate.
- Making and receiving calls from consumers looking to sell their cars for cash and complete it online by providing a valuation or over the phone for drop off at site or collection.
- Ensure that customer details, vehicle details and ownership changes are updated at every relevant customer contact opportunity in our CRM platform.
- Taking the lead, negotiating pricing online or over the phone and closing down customers where we have offered pricing.
- Managing the leads assigned to you in the CRM system and updating the diaries accordingly.
- Build rapport with the customer and negotiate a price based on the one given by the valuer/Manager.
- Ensure all checks have been completed prior to buying or collection.
- Ensure Finance have been notified of collections for payments.
- Targeting consumer cars in classified advertisements
**What you will need**
- Customer focused with excellent communication skills.
- Excellent telephone manner
- Call/Contact Centre experience preferred but not essential.
- Ability to manage a diary and CRM roles.
- Exceptional attention to detail
- Ability to persuade and negotiate.
- Excellent administration skills
- Ability to multitask and prioritise in a high-pressured role.
- Competent IT skills
- Strong communication skills both verbally and written.
- Ability to work independently and part of a team.
**Your Net Better off - the Peter Vardy difference**
- 30 days holiday rising with length of service
- World class training delivered by the PV Academy to enhance your career.
- Employee discounts & lease cars options through the PV Cares scheme
- Highflyer Incentives - would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Company uniform provided.
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre - MOT & In house counselling services
- Colleague events - Family Fun Day, Annual ball, Christmas party - yes, we like to have fun
**If you would love to be part of our Peter Vardy family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.**
**Peter Vardy is an equal opportunities employer. Everyone is welcome here, if you have the drive and passion to succeed, then we would love to hear from you**.
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
Supplemental pay types:
- Bonus scheme
Work Location: In person
-
Contact Centre Aftersales Advisor
7 months ago
Motherwell, United Kingdom Peter Vardy Full time**Aftersales Advisor - Peter Vardy** **Eurocentral, Motherwell** **£NMW + Bonus + Excellent Benefits** **40hrs per week** **Shifts between 8am-6pm Monday to Friday, 1 in 3 Saturdays** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are...
-
Contact Centre Advisor
7 months ago
Motherwell, United Kingdom Peter Vardy Full time**Contact Centre Advisor - GoodByeCar** **Eurocentral, ML1 4UF** **40 hours - 5 day week shifts across Monday to Saturday** **£23k basic plus £4k bonus + Excellent benefits** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the...
-
Contact Advisor
7 months ago
Motherwell, United Kingdom KwikFit Full time**About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...
-
Contact Centre Claims Advisor
5 days ago
Motherwell, United Kingdom Policy Expert Full time**What we can offer** - Flexible recruitment process to suit your need - Excellent salary (£21,000) rising to £22,500 after 1 year - Referral Scheme - earn up to £1000 for referring a friend to work here - Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year - Length of Service...
-
Contact Centre Sales Advisor
7 months ago
Motherwell, United Kingdom Policy Expert Full time**The Opportunity** Sales Assistant Salary - £23,000 uplifted to £24,000 after 1 year. Hours - 8 hr shift - Monday to Friday - Weekend Availability ( Our office is open Monday - Friday 8:30am - 7.15pm and Saturday 9am - 1pm, so we have various shifts across these hours ) **This is an exciting opportunity to join our growing successful team!** **Why...
-
Aftersales Advisor
1 week ago
Motherwell, United Kingdom Peter Vardy Full time**Job details**: **General information**: **Reference **:000081**Salary**: JOB 40 **Vacancy details**: **Job Title**: Aftersales Advisor **Contract type**: Full Time **The Opportunity**: **Aftersales Advisor - Peter Vardy** **Eurocentral, Motherwell** **£NMW + Commission** **40hrs per week** **Shifts between 8am-6pm Monday to Friday, Saturday's as...
-
Aftersales Advisor
7 months ago
Motherwell, United Kingdom Peter Vardy Full time**Job details**: **General information**: **Reference **:000081**Salary**: JOB 40 **Vacancy details**: **Job Title**: Aftersales Advisor **Contract type**: Full Time **The Opportunity**: **Aftersales Advisor - Peter Vardy** **Eurocentral, Motherwell** **£NMW + Bonus + Excellent benefits** **40hrs per week** **Shifts between 8am-6pm Monday to Friday,...
-
Customer Service Advisor
7 days ago
Motherwell, United Kingdom Search Consultancy Full time_**Are you passionate about providing excellent customer service?**_ - **Do you thrive in an environment where you can help your customers?** _ - **Are you immediately available for a temporary contract for between 3 and 6 months?**_ Then this **Customer Service Advisor** role is for you **The company** The company are based in Motherwell and are a market...
-
Aftersales Advisor
7 days ago
Motherwell, United Kingdom Peter Vardy Full time**Aftersales Advisor - Peter Vardy** **Eurocentral, Motherwell** **£NMW + Commission** **40hrs per week** **Shifts between 8am-6pm Monday to Friday, Saturday's as and when required** **£NMW + Commission** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do -...
-
Recruitment Advisor
1 week ago
Motherwell, United Kingdom Peter Vardy Full time**Job details**: **General information**: **Reference **:000113**Salary**: JOB 40 **Vacancy details**: **Job Title**: Recruitment Advisor **Contract type**: Full Time **The Opportunity**: **Recruitment Advisor - Peter Vardy** **Hybrid - Home based & Eurocentral, Motherwell** **40 hours Monday to Friday 8.30am to 5.30pm** **£Competitive + Bonus +...
-
Customer Resolution Advisor
7 days ago
Motherwell, United Kingdom Evri Full timeHere at Evri, our busiest time of year is just around the corner, we call it Peak! Processing millions of parcels a day through our depot and hub network, it’s no surprise that we need extra helping hands across the country to help us meet our demand We are looking for a number of **Customer Resolution Advisors** to join us at our depot in **Eurocentral,...
-
Automotive Service Advisor
1 week ago
Motherwell, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Motherwell £35k OTE** Mon - Fri and Saturday mornings on a rota Experienced Service Advisor Prestige Franchise Dealership £35K ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...
-
Part Time Customer Service Advisor
7 months ago
Motherwell, United Kingdom KwikFit Full time**About us** Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...
-
Pharmacy Advisor
7 days ago
Motherwell, United Kingdom Boots Full time**Pharmacy Advisor (Dispenser)**: Motherwell, Holytown Permanent Part-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing...
-
Motherwell, United Kingdom Lidl GB Full time**Summary** **£23,000 - £25,000 per annum. **_This isn’t making a change today. This is making an impact tomorrow._ Due to our continued growth of our distribution / call centre we are now looking to take on a number of new Customer Service team members on a full-time basis. **Please note that this is a shift-based role and will include weekend and...
-
Motherwell, United Kingdom Lidl GB Full time**Summary** **From *£10.90- £12.00 per/hr **_This isn’t making a change today. This is making an impact tomorrow._ Due to our continued growth of our distribution / call centre we are now looking to take on a number of new Customer Service team members on a part-time basis. There are a range of part-time contracts available between 12 to 28 hours per...
-
Pharmacy Advisor
3 days ago
Motherwell, United Kingdom Boots Full timeJob Reference: 189049BR Motherwell, Brandon Parade South Permanent Part-time **The hourly rate for this role is £10.67 - £11.81 depending on the location** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything...
-
Apprentice Parts Advisor
7 months ago
Motherwell, United Kingdom Peter Vardy Full time**Contract type**: - Full Time**The Opportunity**: **Apprentice Parts Advisor - CARZ** **Motherwell** **40hrs per week Monday to Friday** **£13,312 (ANMW)** Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to...
-
Pharmacy Advisor
1 week ago
Motherwell, United Kingdom Boots Full timeJob Reference: 181661BR Motherwell, Brandon Parade South Permanent Part-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing...
-
Pharmacy Advisor
1 week ago
Motherwell, United Kingdom Boots Full timeJob Reference: 181735BR Motherwell, Newarthill Permanent Part-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing services we...