Collections & Recoveries Associate

6 days ago


Wolverhampton, United Kingdom Wolverhampton Commercial Full time

A well-established dynamic Bank are seeking Collections / Recovery Associates to join their expanding team in Mortgage Collections on a full time permanent basis offering a salary of
£24 - 26k depending on experience plus a fantastic benefits to include 28 days holiday, non-contributory cover for Life Assurance of up to 3 times basic salary and a performance related bonus up to 12.5% of base salary, based upon achieving company budgetsand targets. Plus many other benefits.
As a Collections / Recovery Associate you will:

- Undertake mortgage collections activity.
- Proactively manage your allocated accounts ensuring where possible that all tasks are completed within defined service levels for telephony and administration.
- Deal with inbound and make outbound calls in order to resolve customer arrears.
- Negotiate payment arrangements or alternative solutions for individual customer situations.
- Proactively manage your allocated accounts ensuring where possible that all tasks are completed within defined service levels for telephony and administration
The ideal Collections / Recovery Associate will hold the following skills and experiences:

- Previous experience of dealing with customers on a face to face basis or over the telephone.
- Confident communication and decision making skills.
- A passion for getting things right and the ability to problem solve.
- Driven with a can do attitude.
- Ability to work on your own initiative.
- An awareness of the factors that would impact on a customer’s ability to pay their mortgage.
- Experience of working towards personal and team objectives and deadlines
- Tact and discretion with the ability to remain calm under pressure.
Previous experience of working in a collections environment/ dealing with arrears or debt is desirable
Experience of working in a regulated environment is a advantage



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