Collections & Recoveries Agent

6 months ago


Wolverhampton, United Kingdom Pertemps Network Group Full time

**Collections & Recoveries Agent**:

- 0421166792 Applicants

**£24,000 - £28,000 Per Annum**
- Full Time**Permanent**

**Wolverhampton, West Midlands**

**Banking**

**Job Description**:

- Do you have experience in customer services? Do you enjoy making a difference?
- Do you have the ability to negotiate effectively with customers in financial difficulty?
- If you understand the importance of discretion and professionalism when dealing with sensitive financial matters and have previous experience in collections, customer service, or related fields we want to hear from you.
- This Wolverhampton based company offer a list of benefits to include:

- 28 days of holiday
- Non-contributory Life Assurance cover (up to 3 times basic salary)
- Performance-related bonus (up to 12.5% of base salary based on achieving company budgets and targets)
- Other benefits (not specified)**Responsibilities**:

- Undertake mortgage collections activity.
- Proactively manage allocated accounts within defined service levels for telephony and administration.
- Handle inbound and outbound calls to resolve customer arrears.
- Negotiate payment arrangements or alternative solutions for customers.
- Maintain awareness of factors affecting customers' ability to pay their mortgage.
- Work towards personal and team objectives and deadlines.
- Demonstrate tact, discretion, and composure under pressure.
- Required Skills and Experience:

- Previous customer-facing or telephone-based customer service experience.
- Strong communication and decision-making skills.
- Problem-solving ability.
- Driven and proactive attitude.
- Understanding of factors impacting customers' ability to pay their mortgages.
- Experience in working towards personal and team objectives.
- Ability to remain calm under pressure.
- This is an office based role - working Monday to Friday 9.00am - 5.00pm**Pertemps**:
**Lucia Taylor 042** 01902 312345
Division 042**Pertemps Wolverhampton**
- 83 Darlington Street
- Wolverhampton
- West Midlands
- WV1 4JD
- 01902 312345



  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The Collections team is a key department within OSB Group; working with our customers to find the best outcome for their financial needs. Collections is an established department with a clear development and progression path. We are looking for enthusiastic and passionate individuals who enjoy exceeding customer expectations and developing...


  • Wolverhampton, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    _**Recovery College Learning Support Assistant**_ **Main area **Lived Experience **Town **Sandwell, Dudley, Walsall and Wolverhampton **Grade **NHS Band 3 **Contract **Permanent **Hours **Full time - 37.5 hours per week Using personal recovery and “lived experiences” of mental health challenges, the Learning Support Assistant role will provide...


  • Wolverhampton, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    _**Recovery College Learning Support Assistant**_ **Main area **Lived Experience 2 x permanent. 1 x 12 month fixed term. **Town **Sandwell, Dudley, Walsall and Wolverhampton **Grade **NHS Band 3 **Contract **Permanent **Hours **Full time - 37.5 hours per week Using personal recovery and “lived experiences” of mental health challenges, the Learning...

  • Training Facilitator

    5 months ago


    Wolverhampton, United Kingdom Agent Rainmaker Full time

    **Training Facilitator** **Training Facilitator for busy UK wide, coaching & events company** If you are looking for a fun, rewarding and fast paced environment where you can attend events nationally and locally, but spend most of your time serving and coaching clients through our various programmes to help them get the most from their coaching, then this...

  • Driver

    4 weeks ago


    Wolverhampton, United Kingdom CV-Library Full time

    Wolverhampton Express Ref: VA2362 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * Pension contributions * Referral bonus scheme * Enhanced parental leave * Enhanced sick pay * Talk to us about flexible working * VIP Awards –...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Participate in delivering individualised care to patients under the direction of registered theatre practitioners. Ensure the maintenance of confidentiality and the privacy and dignity of patients at all times. To feedback information gathered from patient interaction and report to a Theatre Practitioner. The cleaning and preparation of the Operating...


  • Wolverhampton, United Kingdom Good Shepherd Services Full time

    In this role, you will manage a caseload of clients, many of whom have experienced homelessness, addiction, or involvement in the criminal justice system. You will provide tailored employability advice, one-to-one support, and deliver workshops aimed at helping clients develop the skills and confidence they need to rebuild their lives. You’ll support with...

  • Driver Transit

    5 months ago


    Wolverhampton, United Kingdom Restore PLC Full time

    **Business Unit: Digital** **Location: Wolverhampton - WV14 0UJ** **Contract Type: Fixed Term Contract - Full Time 3months** **Hours: 40 - 8.30am - 5.15pm Mon - Thurs - 8.30am - 4pm Friday** **Salary: £23,566.40** - At Restore Digital, we specialise in securing IT / paper assets while prioritizing sustainability. With our network of facilities across...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team The Financial Support Team (previously known as Collections and Recoveries) help borrowers in financial difficulties, to prevent their Mortgage falling into arrears or exploring options to help the customers to address their arrears and to reach a good customer outcome. Where customers can no longer afford their payments then, as a...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    Company OverviewThe OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are committed to building a dynamic, flexible and enthusiastic team that will support delivering our services for the future. You will assist with care of patients under the appropriate supervision from the wider team. The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The expectation is that you will rotate through all General Surgical specialities supported by undertaking an in house training package that is personal to your developmental requirements. We are committed to building a dynamic, flexible and enthusiastic team that will support delivering our services for the future. We have some exciting plans ahead...


  • Wolverhampton, United Kingdom Nuffield Health Full time

    Job summary Oncology Coordinator Nuffield Health Wolverhampton Hospital | Oncology | Permanent| Part time | Up to £ 23, per annum (Pro rata), depending on experience 30 hours per week - Monday, Tuesday, Wednesday and Thursday (To meet the service requirements) Main duties of the job Book all patients appointments including Clinic's and...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide efficient, effective, professional Property Management services including Space Management and Accommodation services, across both Royal Wolverhampton NHS Trust (RWT) and Walsall Healthcare NHS Trust (WHT). Effectively manage the Property Team to ensure professional property management is provided to tenants and internal clients. Manage property...


  • Wolverhampton, United Kingdom Cygnet Health Care Full time

    Job summary Cygnet Healthcare are looking for an experienced Registered Mental Health Nurse (RMN) with a passion for delivering outstanding care to join our New Service Cygnet Hospital Wolverhampton.At Cygnet Hospital Wolverhampton you will be working 42 hours per week including days/nights and alternative weekends.Cygnet Hospital Wolverhampton is our new...

  • Planner

    6 months ago


    Wolverhampton, United Kingdom Fortune Brands Innovation Full time

    Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert...


  • Wolverhampton, United Kingdom Cygnet Health Care Full time

    Job summary Cygnet Healthcare are looking for an experienced Registered Mental Health Nurse (RMN) with a passion for delivering outstanding care to join our New Service Cygnet Hospital Wolverhampton. At Cygnet Hospital Wolverhampton you will be working 42 hours per week including days/nights and alternative weekends. Main duties of the job At...

  • Oncology Co-Ordinator

    3 weeks ago


    Wolverhampton, United Kingdom Nuffield Health Full time

    Oncology Coordinator Nuffield Health Wolverhampton Hospital | Oncology | Permanent| Part time | Up to £ 23,812.95 per annum (Pro rata), depending on experience30 hours per week - Monday, Tuesday, Wednesday and Thursday (To meet the service requirements) Our Oncology Department currently have an opportunity for an Oncology Coordinator. Continue your journey...

  • Oncology Co-Ordinator

    2 months ago


    Wolverhampton, United Kingdom Nuffield Health Full time

    Oncology Coordinator Nuffield Health Wolverhampton Hospital | Oncology | Permanent| Part time | Up to £ 23,812.95 per annum (Pro rata), depending on experience30 hours per week - Monday, Tuesday, Wednesday and Thursday (To meet the service requirements) Our Oncology Department currently have an opportunity for an Oncology Coordinator. Continue your journey...

  • Oncology Co-Ordinator

    2 months ago


    Wolverhampton, United Kingdom Nuffield Health Full time

    Oncology Coordinator Nuffield Health Wolverhampton Hospital | Oncology | Permanent| Part time | Up to £ 23,812.95 per annum (Pro rata), depending on experience30 hours per week - Monday, Tuesday, Wednesday and Thursday (To meet the service requirements) Our Oncology Department currently have an opportunity for an Oncology Coordinator. Continue your journey...