Collections & Recoveries Officer

4 days ago


Wolverhampton, United Kingdom Pearson Whiffin Recruitment Ltd Full time

**Collections and Recoveries Officer**

**Up to £24,000**

**Wolverhampton**

My client, a dynamic financial services company, are looking for an experienced collections/arrears officer to join their busy team. The main purpose of this role to ensure the efficient and timely collection of residential, buy-to-let, and commercial mortgagearrears.

**Duties include**:

- Contacting borrowers to discuss any queries or problems with their mortgages in a professional, sensitive, and timely way.
- Working with the company’s outsourced back office operational team to provide advice or assistance, and quality checking all work before it goes out.
- Preparing litigation and conveyancing instructions and liaising with external service providers.
- Ensure that all records, both in house and externally, are maintained accurately and up to date to ensure smooth service.
- Working to meet, and wherever possible, exceed agreed targets, and providing management information to support this.
- Ensure that all regulations, policies and procedures are complied with to ensure an exemplary level of customer service is provided at all times and borrowers are treated fairly, whilst still ensuring effective and timely arrears collection.
- Experience working in collections/arrears within a financial services institution. Ideally, this would be within mortgages, however this is not essential.
- A dedication to providing excellent customer service and maintaining a high standard of communication even in challenging circumstances.
- Excellent attention to detail and organisation skills.
- Good IT skills, particularly in Word and Excel.

This is a great opportunity to join a lively team, with the opportunity for hybrid working patterns available.
- This role is being handled by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment._

Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_



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