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Service Support Coordinator
4 months ago
Mind Right is a provider of psychological treatment services to the personal injury and absence management markets.
The role of Service Support Coordinator is an exciting opportunity to be a part of this rapidly growing business. Supporting operational management of the business including referral handling, management of our network clinicians and supporting growth of the business through the expansion of our network in line with customer requirements.
The main purposes of the role will be to support the smooth operational delivery of psychological treatment services through sound management of referral processes and the network of independent clinicians.
- Delight customers
- Satisfy the clinical needs of clients
- Support the achievement of Mind Right’s business and commercial objectives
Reporting Reports to: Service Support Team Leader
Key Accountabilities;
- To manage inbound referrals, allocating them to appropriate clinicians on our network whilst being mindful of and attentive to the needs of our customers.
- To manage independent clinicians, recruiting new clinicians to the network based on customer need, whilst following Mind Right recruitment processes.
- To work with the clinical operations manager to develop and manage operational processes that contribute to Mind Right achieving the position of market leader in the UK psychological services market.
- To support the clinical operations manager to regularly review operational processes and procedures, including the mix between independent and salaried staff and utilization of viable technology enhancements, to maintain a reducing trend in operational transaction cost.
- To carry out prompt and effective investigations of any complaints or service failures. Developing and implementing appropriate remedial actions when required. To report on these issues and actions to the clinical operations manager
**Job Types**: Full-time, Permanent
**Salary**: From £22,308.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Administrative: 1 year (required)
Work Location: Hybrid remote in Liverpool
Application deadline: 26/04/2024
Reference ID: Service Support Coordinator
Expected start date: 07/05/2024
